Sr Operations Manager

Summary Responsible for all aspects of the operations at multiple or complex locations including people management and development, process improvement, policy design and deployment, contractor oversight and safety. Essential Duties & Responsibilities Direct all operations personnel, including dispatchers, operations assistants, warehouse personnel, drivers, and service crew in daily activities, whether employees or contractors. Ensure all service-related activities are performed to the highest level possible in accordance with company and vendor standards. Ensure that all employees and contractors have proper training, job skills, and knowledge to perform assigned duties and assess and act when re-training is needed. Ensure compliance with governmental regulations, licensing and permitting, and administrative policies and procedures. Lead performance reviews, career path planning meetings, positive feedback and recognition activities, corrective action meetings, and disciplinary actions with all operations personnel. Foster an environment and culture of Safety First, monitoring practices and adjusting as appropriate to sustain a safe work environment. Establish and execute operational playbook for worksites to improve safety, productivity, profitability, and customer satisfaction. Establish and monitor process for records management related to job records, contractor records, client records and vendor records. Mentor and develop leaders and staff. Develop and deploy site-wide process improvement projects to optimize operations and improve productivity to meet or exceed business objectives. Own and deliver the operational budget including productivity, financial and labor planning and operational goals. Effectively leverage Operations Managers and Supervisors to solicit ideas and understand problems and challenges at the site. Network with leaders across the company to solicit and share process improvement and best practices to drive efficiencies and cost savings. Drive timely planning and scheduling for all jobs and all lines of business. Establish quality goals and continuous improvement plans and monitor for performance against goals. Monitor gross margins for service line and develop and implement specific plans to improve gross margins compatible with operation goals. Monitor productivity of production crews against goals, manage overtime hours within acceptable guidelines, and participate in job costing to secure additional profitable business opportunities. Negotiate contracts with equipment and materials suppliers as delegated and agreed to with the Director of Operations. Serve as subject matter expert for business development and sales calls to describe and promote the company’s capabilities. Recommend capital expenditures for acquisition of new equipment and maintenance of existing equipment to increase efficiency and services of operations department. Set policies and procedures for facility and vehicle security, including end of day checks, and monitor them for completion. Qualifications Education & Experience: 5+ years general warehouse/operations experience. 2+ years management experience. Bachelor’s degree preferred or five years related experience and/or training; or equivalent combination of education and experience. Excellent verbal and written communication skills. Ability to prioritize and re-prioritize as situations and needs change throughout the workday. Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work. Strong analytical and problem-solving skills. Excellent attention to detail and follow through. Ability to work under deadlines and specific time frames. Ability to develop and maintain positive working relationships with internal and external customers. Ability to demonstrate initiative and to work with minimum supervision. Must have full knowledge of operations accounting including P&L, budgeting, and variances. Financial management and business acumen skills. Manages multiple subordinate managers who supervise multiple employees in Operations. Proven track record of effective qualitative and quantitative judgement and good decision making. Demonstrated leadership abilities. Benefits Competitive wage with a comprehensive benefits package. 401(k) plan with company matching. Weekly pay for hourly‑paid employees. Biweekly pay for salaried employees. Paid time off (PTO) and paid company holidays. Tuition reimbursement plan encouraging continued education and development. Equal Employment Opportunity Statement The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr