Care Manager

Care Manager

POSITION DUTIES

• Facilitates meetings of and coordinates care with the treatment team including members, guardians, family, natural supports, community agency stakeholders, justice system partners, and other service providers.
• Facilitates meetings of and coordinates care with the interdisciplinary treatment team including members, guardians, family, natural supports, community agency stakeholders, justice system partners, and other service providers.
• Creates treatment documentation: individualized, interdisciplinary care plans (AKA treatment or service plans); crisis prevention/safety plans; assessments (updates, crisis, substance use); internal and external referrals; treatment consents; residential treatment admission packets; discharge plans; Releases of Information; outside provider coordination of care communication documents; case presentations; etc.
• Assists members and families in obtaining needed services and community resources that help meet basic needs.
• Communicates and coordinates client care with family members, behavioral and medical health providers and community resources.
• Monitors and analyzes the progress of members and families to determine needed interventions and respond to the needs identified.
• Provides specific services identified as needed through the care plan process, including case management, assessment, crisis de-escalation, life skills training, health promotion, vocational services, peer support, family support, group psychoeducation, etc.
• Provides effective, professional, trauma-informed and recovery-oriented customer service to internal and external stakeholders.
• Recognizes, prevents and responds to high-risk or dangerous situations, including knowing when to involve supervisors and/or medical practitioners during a crisis event.
• Demonstrates ability to recognize, prevent and respond to evidence of member injury, illness, abuse, neglect and exploitation.
• Performs other duties as assigned.

DEPARTMENT SPECIFIC DUTIES

• May serve members and families residing on sovereign tribal nations, requiring travel.
• May complete required documentation for the SMI determination process.

GENERAL EXPECTATIONS

• Provide high quality customer service to internal and external customers.
• Must work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Participate in Quality Improvement and Performance Improvement Processes of the agency.
• Complete all TGC required trainings on time.
• Maintains a high level of professionalism while performing job functions.
• Demonstrate flexibility and a willingness to learn.
• This position is 100% one site/TGC campus, in the state of Arizona.

EDUCATION/EXPERIENCE

Required:

• Any one of the following education/experience combinations equivalent to four (4) years:
  • Bachelor's degree in behavioral health or a related field or discipline.
• Associate's degree and at least two years of health services experience
• High School Diploma or Graduate Equivalency Diploma AND four (4) years of health services experience.
• Current driver's license and able to pass MVR screening.
• Must be at least 21 years of age.
• Ability to travel to other clinic sites or the community if needed.
• Knowledge of available community resources.
• Able to work autonomously or as part of a team.
• Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card.

ACCOMMODATIONS

TGC will provide reasonable accommodations for individuals with disabilities unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good-faith effort to list any special requirements in our job descriptions.

The physical demands of this position warrant:

• Sedentary Work: Occasionally lifting 10 pounds or less, sitting most of the time and may involve walking or standing for brief periods of time.

CONFIDENTIALITY

Under Federal confidentiality laws, personnel of the Clinic may not disclose information about clients or personnel to anyone outside the Clinic without the person's prior written consent and may not disclose this information to others within the Clinic except on a "need to know basis". This includes any identifying information concerning current, past or prospective clients or personnel.