Leave of Absence Specialist

Genuine McCarthy Enterprises, Inc. (GME) is the parent company providing enterprise-wide leadership, corporate governance, and strategic oversight for its subsidiaries. In addition, Genuine serves as the plan sponsor for its comprehensive benefits programs and is responsible for providing related support services. A cornerstone of its approach is fostering a culture of employee ownership, and this is reinforced through transparent annual reporting, which has the goal of keeping employee-owners informed and engaged. How do McCarthy partners define our culture? We Live Our Core Values: We do whatever it takes to deliver on our promises with honesty and integrity. We are Employee Owned: We are personally invested in building the things people need in our communities. We Feel Like a Family: We value genuine connections and help each other succeed in an inclusive environment. We are Builders: We respect the work we do and everyone who helps make it happen safely.

POSITION SUMMARY

The Leave of Absence Specialist is part of the Total Rewards team and serves as the day-to-day process owner for leave-of-absence intake and case coordination. The role is intended to improve consistency, employee experience, visibility, and compliance while reducing manual administrative burden across regions. It supports compliance with applicable leave laws and regulations, including the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and applicable state and local leave requirements. This position reports to the Health & Wellbeing Director.

RESPONSIBILITIES

Intake and Case Coordination Serve as the primary intake point for leave-of-absence requests on behalf of Total Rewards and provide employees with clear next steps, resources, and vendor information. Coordinate day-to-day leave intake and maintain timely, clear communication with employees, HR, managers, and vendors throughout the leave lifecycle. Partner directly with Prudential, the leave and disability vendor, to manage case referrals, monitor case progress, and support timely resolution. Track leave status, required actions, deadlines, and milestones to support timely follow-up and consistent case progression. Systems and Vendor Management Update payroll, benefits, HR systems, and other tracking tools with leave-related information and status changes, as appropriate. Monitor updates from Prudential and other vendors and communicate relevant case information to internal stakeholders accurately and promptly. Return-to-Work Support Initiate and coordinate return-to-work activities, including confirming release-to-work documentation and return dates. Transition cases to HR partners for ongoing reintegration or accommodation support, as needed. Documentation and Process Improvement Maintain accurate case documentation, communication history, and tracking records to support visibility, continuity, and audit readiness. Handle confidential and sensitive employee information in accordance with privacy and compliance standards. Support standardized intake and workflow processes across regions to create a scalable, repeatable shared-services model. Identify trends, process gaps, and recurring pain points; elevate issues and recommendations to leadership as appropriate. Partner on process redesign and implementation efforts related to HR Acuity, ticketing and case-management tools, reporting, and workflow improvements for leave administration.

QUALIFICATIONS

Experience supporting leave of absence, benefits, HR operations, employee services, or shared services processes. Strong ability to manage detailed, deadline-driven processes across multiple systems and stakeholders. Demonstrated ability to communicate clearly and empathetically with employees during sensitive or high-stress situations. Ability to handle confidential and sensitive employee information with sound judgment and discretion. Strong organizational skills and follow-through, with the ability to maintain documentation accuracy and case visibility. Comfortable working in evolving processes and helping build standardized workflows, documentation, and service models. Ability to partner effectively across HR, Shared Services, Total Rewards, vendors (including Prudential), and business stakeholders. Experience with HR systems, case-management tools, or manual tracking environments requiring strong attention to detail and process discipline. Experience working with a third-party administrator (TPA) model for leave and disability case management preferred. Bilingual English/Spanish skills preferred. Genuine McCarthy Enterprises is proud to be an equal opportunity employer, including disability and protected veteran status. #J-18808-Ljbffr Genuine McCarthy Enterprises