Senior Escalation Manager, Cross-Functional Incident Leader
Illumio
Illumio seeks a Senior Escalation Manager to own end-to-end customer escalations requiring Product, Engineering, Cloud Operations, SRE, Security, and Executive leadership. You’ll drive cross-functional resolution, executive updates, and post-incident governance from RCA to corrective action. The role emphasizes strong technical support background, program management, and stakeholder management across enterprise customers in a fast-paced environment. #J-18808-Ljbffr Illumio
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior Escalation Manager, Cross-Functional Incident Leader in San Jose, CA vacancy
- ...Superintelligence Cloud, is a leader in AI cloud... ...us.We are seeking a Senior Incident Manager to lead critical incident... ...rapid triage, cross-team coordination, effective... ...incidentsCross-Functional CoordinationWork closely... ...response processes, escalation paths, and tooling by...SeniorWork at officeLocal areaFlexible hours
- CBRE is seeking a Senior Project Manager in Santa Clara, CA to lead a project management team responsible for delivering complex initiatives... ..., mentor and coach, recruit new hires, and ensure cross-functional coordination with other business lines to achieve strategic...Senior
- eBay seeks a Director, Design Program Management to partner with Design GMs and leadership, translating vision into prioritized programs, investments, and measurable outcomes. You will steer cross-functional priorities across Design, Product, Technology, and business teams...Suggested
- Supermicro is seeking a dynamic Sr. Project Manager to lead cross-functional initiatives within the Sales organization in San Jose, CA. You will drive program delivery, collaborate with internal teams and customers, and ensure on-time execution of strategic programs. The...Senior
- AccuScan Sciences is seeking an experienced Project Manager to orchestrate cross-functional programs across R&D, operations and regulatory teams. You... ...milestones, and ensure development timelines while escalating risks as needed. This role supports CLIA certification...Suggested
- ...Program Consultant responsible for program management services within an assigned market or... ...role is part of the Program Management function, focusing on creating and delivering strategic... ...charter development, and leading cross-functional teams to ensure timely delivery...Senior
- Affirm is seeking a Product Marketing Manager in San Jose to shape the product strategy and engage with cross-functional teams. You will lead initiatives from launch to market adoption, requiring strong analytical skills and strategic thinking. The ideal candidate will...SeniorRemote job
$146.5k - $201.5k
...We Are Applied Materials is a global leader in materials engineering solutions used... ...all stakeholders involved within the escalation including partners within impacted regional... ...processes, tools, and governance Manage cross‑functional projects within Fulfillment and Operations...SeniorFull timeWork at officeRelocation- Nutanix is seeking a senior customer facing Resolution Manager to lead collaboration among internal and external stakeholders, ensuring customer success... ...technology. The role requires managing critical incidents, presenting complex material, and coordinating with global...Senior
$209.5k - $303.2k
Altera is seeking a Senior Director, Lead of Customer... ...for a strong leader who can bring operational... ...workflows including escalations, order support, issue... ...customer service, and other cross‑functional stakeholders to... ...service expectations, and management processes to improve...SeniorLocal areaShift work- ...oversee the Service Desk operations, ensure SLA adherence, and drive incident management improvements in a manufacturing environment. You will lead senior technicians, mentor team leads, manage escalations to second- and third-line support, and coordinate on-site...Senior
$171.8k - $232.4k
AWS is seeking a Senior Manager to lead the Cross-Category Services marketing team. This role owns the marketing... ...generate billions in revenue.As the leader of this team, you will build and... ...Management & Cross-Functional Leadership• Serve as the primary marketing...SeniorInternshipLocal areaFlexible hours- A leading technology consulting firm in San Jose, CA is seeking an experienced Project Manager to oversee customer projects from initiation to completion. The ideal candidate will have over 7 years of project management experience, strong communication skills, and familiarity...Senior
$232k - $368k
...Design Group (SCG) is a wide-ranging, multi-functional, integral team at NVIDIA. We sit at the... ...! We are seeking an experienced Senior Manager to lead Product Co-Design and Verification... ...resultsExcellent communication and cross-functional collaboration skillsExperience...SeniorFull timeShift work- ...Operations Principal, Core to drive strategic initiatives across functions. You will partner with executives and senior leaders to shape product and operational strategies, analyze data, and guide cross‑functional programs. Responsibilities include launching initiatives...
$137.5k - $222.38k
Palo Alto Networks, Inc. is seeking an experienced UX Designer to lead cross-team initiatives and improve design processes using AI. Candidates should possess a strong portfolio, deep knowledge of user-centered design, and excellent collaboration skills. The role involves...$154k - $212k
Applied Materials is looking for a Senior Manager in Santa Clara, CA, to lead a flagship product development program. You will oversee... ..., ensuring execution readiness while managing complex, cross-functional teams. The ideal candidate will possess expertise in leading...Senior- ...environment, ensuring SLA achievement and high-quality end-user support. You will lead senior technicians, manage escalations, drive process improvements, and coordinate with cross-functional teams to maintain production system availability. This role requires a Bachelor’s...
- ...semiconductor company in San Jose seeks a Product Engineer to lead product reliability and qualification efforts. This role involves cross-functional collaboration, defining product experiments, and addressing manufacturing challenges. Ideal candidates will have a Master's...Senior
- Supermicro is seeking a dynamic and results-drivenSr. Project Manager to join our Sales organization. This role will lead cross-functional initiatives that support strategic sales programs, drive operational efficiency, and enable revenue growth. The ideal candidate has...
- CBRE Group, Inc. is seeking a Project Management Sr. Manager to lead a team delivering advanced management services aligned with strategic... ...and development. The role requires leadership across cross-functional teams, strong budgeting and forecasting, and a commitment to...SeniorContract work
- Muon Space, Inc. in San Jose, CA is seeking a Senior Technical Project Manager to drive cross-functional planning for the IR Data Product Team. You will develop schedules, manage risks, and coordinate software, hardware, science, and product efforts from concept to launch...Senior3 days per week
- An established industry player is seeking a skilled Project Manager to lead mission-critical programs from inception to final delivery... ...adherence to quality standards, and collaborating with cross-functional teams. The ideal candidate will have extensive experience in...Senior
- TechDigital Group in San Jose is seeking an experienced Hardware Program Manager to lead Android XR glasses platforms. You will coordinate across engineering, operations, and suppliers to define requirements, manage builds, and ensure on-time delivery of complex system...Senior
$244.8k - $336k
...Job Summary The Senior Director of Network... ...‑level technical leader. You will sit at... .../developer‑level escalations for our Network Security... ...or security incidents. You must be... ...loop with Product Management and Development Engineering... .... Excellent cross‑functional collaboration...SeniorFull timeWork at office- ...Flexibility: HybridWhat you will doThe Senior Sourcing Manager (Hybrid) will play a critical... ...delivery, and sustainability.Partner cross-functionally with Finance, Operations to align supplier... ...performance management, resolving escalations, improving reliability, and...SeniorFull timeContract workFor contractors3 days per week
- ...demand planning, contract execution, and risk mitigation with opportunities to lead cross‑functional initiatives and mentor team members. The ideal candidate will be a strong operational leader who thrives in a fast‑paced environment, delivers exceptional customer #J-18808...SeniorContract work
$130k - $160k
...Software is a global leader, providing an innovative... ...of critical escalations across AWS, Azure, and... ...incidentsCoordinate cross-functional teams (engineering, support... ...escalation protocols, incident runbooks, and... ...track record in incident management and escalation handlingExcellent...Full time$135k - $160k
.... Position Overview: As a Senior Project Manager, you will play a crucial role... ...-tech clients. Essential Functions Professional planning and hands... ...to ensure no impacts or incidents within critical... ...effectively collaborate with cross-functional teams. Excellent...SeniorFull timeFor contractorsWork at officeLocal area$176k - $280k
...opportunity to be part of a global leader whose innovative designs... ...experienced and proactive Senior Manager, Memory Sales to lead one... ..., pricing strategy, and cross-functional execution across engineering... ...ramp planning, and technical escalations. - Lead internal alignment...SeniorFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Escalation Manager, Cross-Functional Incident Leader. Be the first to apply!
Related searches