Quality & Compliance Manager

Job Description

SUMMARY Responsible for driving process, developing, maintaining, and executing consumer product safety protocols and merchandise testing protocols. Establishing responsibilities and standards for outside service providers and internal team to ensure all product is reviewed, tested, and inspected, and meets governmental and customer expectations of safety, quality, and performance. Responsible for driving continuous improvement of the quality management systems including quality assurance, quality control, product testing, and inspection.

Accountable for elevating the performance of suppliers, factories, and agents on quality control operating systems. Works collaboratively with Design Engineering, Merchandising, Global Sourcing, Sales, Marketing, and the vendor base.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned by manager and other inter-department personnel.

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• Perform safety/reliability product review and clearly communicate and document all concerns and potential problems.
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• Create testing protocols for new products.
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• Advise on product protective packaging for language content /safety and regulatory issues.
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• Notify internal partners of upcoming significant regulatory changes or product protocol revisions.
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• Participate in the concept and development of items to ensure that consumer quality expectations are met. Responsible for creating company mandatory testing protocols and ensure they are accurate and adhered to on all applicable products.
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• Insert Quality Control into the design process and eliminate potential issues at the concept stage.
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• Drive continuous improvement on internal and vendor quality management systems and create a process to manage product inspection data and the regulatory testing processes.
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• Identify and own quality assurance issues uncovered in development or post shipment and drive resolution. Identify root cause, create corrective action plans based on risk and provide executive level communication to the organization when the decision is made and issue resolution.
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• Adhere to evolving industry/market demands. Monitor and report on Global, Federal, State and local government regulations/programs/agreements that have potential impact to the company.
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• Work with internal and external partners to ensure high quality and safe product is delivered within cost and on time.
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• This role is primarily remote, individual will need to go to Distribution Center located in Solon, Ohio occasionally for quality inspections.
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QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

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• 7-10 years in quality assurance/compliance, consumer products, or relevant experience
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• Strong understanding of CPSC (Consumer Products Safety Commission) standards and regulations (US and International)
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• Product engineering, safety and reliability experience.
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• Knowledge of both hardline(injection molding, metals, glass, furniture, etc.) and soft line consumer products a plus.
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• Proficiency in MS Office with proven excel spreadsheet skills.
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• Ability to interact professionally with customers, vendors, and fellow co-workers in a Multi-National environment.
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• Ability to learn new processes and adapt to new systems and methods.
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• Exceptional organizational, analytical and problem solving skills. Must be self-motivated to handle multiple tasks in a constantly changing environment.
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• Valid passport and the ability to travel 10-15% both domestically & internationally
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