HomeCare Scheduler

Scheduling Coordinator – SYNERGY HomeCare

Location: North Knoxville – Callahan Drive Exit Schedule: Monday–Friday, 9:00 AM–5:00 PM Starting Pay: $20/hour plus commission, negotiable based on experience

Experience the SYNERGY HomeCare difference! We are united by one purpose: bringing wholehearted, life-energizing care to as many people as possible, on their terms and in their own homes.

We are seeking an experienced, organized, and dependable Scheduling Coordinator to join our fast-paced team. This position plays a critical role in coordinating caregiver schedules, maintaining client coverage, and ensuring our clients receive consistent and dependable care.

Compensation & Benefits

• Starting pay of $20/hour, negotiable based on experience • If starting at $20/hour, performance and compensation review after 90 days • Commission structure eligibility after 120 days, based on performance and established KPIs • Paid Time Off (PTO) • Medical, dental, and vision insurance offered • FREE Teladoc • Major holidays off • Monday–Friday, 9:00 AM–5:00 PM schedule • Opportunity for continued growth based on performance

Primary Responsibilities

• Coordinate and maintain caregiver and client schedules • Manage a high volume of scheduling needs, changes, call-offs, and coverage requests • Match caregivers with clients based on availability, location, skills, personality, and client needs • Communicate schedule changes promptly with caregivers, clients, and office staff • Maintain accurate caregiver availability, requested time off, vacations, and sick time • Follow up with newly hired caregivers and explain scheduling expectations and processes • Build strong professional relationships with caregivers and clients • Quickly problem-solve scheduling conflicts and last-minute coverage needs • Maintain accurate scheduling documentation and records • Work closely with management to achieve staffing, scheduling, and client service goals

On-Call Expectations

After 120 days of employment and completion of training, this position will participate in one evening of on-call coverage as assigned.

Required Qualifications

• Previous professional scheduling experience is REQUIRED • High-volume scheduling experience is strongly preferred • Home care, healthcare, staffing, or other workforce scheduling experience preferred • High school diploma or equivalent required • Ability to manage a fast-paced schedule with frequent changes and competing priorities • Strong organizational and time-management skills • Excellent communication and customer service skills • Strong attention to detail and follow-through • Confident problem-solving skills, especially when handling call-offs and last-minute changes • Self-motivated, dependable, and able to work independently while contributing to a team

Who We're Looking For

This is not an entry-level scheduling position. We are looking for someone who is already comfortable managing schedules, handling frequent changes, communicating with multiple people, and finding solutions quickly.

If you thrive in a high-volume, fast-paced environment, enjoy building relationships, and take pride in keeping schedules organized and fully staffed, we would love to hear from you.

Apply today to join the SYNERGY HomeCare team!