BARTENDER LOUNGE

Position Summary


Provides fast, friendly, professional beverage and food services with multiple bars, and restaurants. Responsible for crafting and serving a wide variety of beverages while providing exceptional guest service includes; preparing drinks, managing the bar area, handling transactions, maintaining inventory levels, and ensuring compliance with alcohol service regulations. Collaborates with a dynamic team, upholding the highest standards of professionalism and hospitality.


Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.


Essential Duties and Responsibilities

1. Provides exceptional service to guests by taking orders, making recommendations, and ensuring a positive experience.
2. Crafts and serves a wide range of beverages including cocktails, beer, wine, and non-alcoholic drinks
3. Serves food items as required. Prepares drinks with proper pouring portions and ingredients according to recipe with correct jigger and wine carafe usage, required for all pours. Presents drinks to guests or servers as required.
4. Sets up the bar area at beginning of shift to include but not limited to; stocking products and changing kegs to ensure all offerings are present, as well as slicing fruit used for garnish. Breaks down the bar area at closing to include but not limited to; removal of empty cups and trash, wiping down bar tops and back counters, wiping down bottles, and wiping down bar stools.
5. Checks equipment (ice machine, refrigerator, chillers, glass washers, draft system) and reports problems to supervisory team. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
6. Maintains a clean bar and stocked workstation in accordance with established health and safety guidelines.
7. Operates POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure. Maintains integrity of all financial controls and responsibilities.
8. Adheres to all applicable laws and regulations governing alcohol service, including age verification and responsible beverage service practices.
9. Refuses service to guests who appear intoxicated, and handles challenging situations with tact and diplomacy, notifies an on-duty supervisor to follow up with the guests.
10. Responsible for clean-up of bar/workstation, removal of portable bar to storage area, returns unused liquor, advises bar back or supervisor of items needed to be restocked/ordered, and completes all closing bar paperwork as required.
11. Responsible for contacting on-duty supervisor or manager for all register voids.
12. Assists in the training of new team members.
13. Ensures glassware is clean (no spots or fingerprints) and free of damage (chips or cracks).
14. Ensures that the bar is stocked correctly.
15. Attends pre-shift meetings - daily specials, service issues and promotions.
16. Completes daily sales/cash/credit card reconciliation.
17. Ensures all product is properly secured and stored.
18. Ensures responsible alcohol service requirements are upheld by oneself as well as co-workers to include checking all patrons for valid identification and refusing service to impaired patrons.
19. Ensures incident documentation is completed on a daily basis.
20. Ensures temperature logs are completed every shift, in the absence of a barback on duty.
21. Ensures that IG cash registers are maintained for cleanliness.
22. Represents the department positively through professional conduct and appearance.
23. Responsible for accurately tendering and presenting checks to guests.
24. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Performs other job-related duties as assigned.

In absence of barback or server:

1. Changes kegs in accordance with proper safety and lifting requirements.
2. Responsible for maintenance of tables including the ongoing removal of empty glassware and clearing of tables at closing time, with proper sanitation.

Key Performance Indicators


This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.


Knowledge, Skills, and Abilities

1. Exceptional communication and interpersonal skills, provide personalized service and takes orders efficiently.
2. Possess the ability to count money/change correctly.
3. Excellent beverage knowledge including ingredients, proper mixing, and proper pouring technique with jigger and wine carafe required. Including knowledge of bartending/cocktailing/barbacking skills.
4. Comprehensive knowledge of liquor, beer, and wines
5. Knowledge of alcoholic beverage preparation and delivery systems.
6. Knowledge of bar and restaurant operations.
7. Interpersonal Skills - Considers and responds appropriately to the needs, feelings, and capabilities of others; adjusts approaches to suit different people and situations; may deal with people who are difficult, hostile, or distressed.
8. Ability to deal effectively and professionally with the general public and be attentive to customer's needs.
9. Experience with Point-Of-Sale programs.
10. Detail oriented with strong customer service focus.
11. Ability to follow written and oral directions given by leadership.
12. Ability to maintain a safe work environment for oneself and others.
13. Maintains the highest standard of personal hygiene.
14. Knowledge of basic sanitation in accordance with Indian Health Services requirements.
15. Ability to work harmoniously with diverse team members, fostering a cooperative environment.

Education and Experience


Required:

1. Must be at least 21 years of age.
2. Able to stand and walk for long periods.
3. Able to lift up to 25 lbs.
4. Basic communication and math skills.
5. Available to work weekends and holidays.

Preferred:

1. 6 months to one (1) year of bartending, serving or barback experience.
2. Knowledge of basic cocktails.
3. Point of Sale (POS) familiarity.

Progression Path - Barback> Bartender> Supervisor> Manager


License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.
3. Must obtain Food Handlers certfication upon hire.
4. Must obtain and maintain a New Mexico Alcohol Server's License prior to hire date.

Physical Requirements/Working Conditions


The following selected physical activities are required to perform the essential functions of this position


Physical Requirement


Description


Balancing


Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.


Climbing


Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.


Crawling


Moving about on hands and knees or hands and feet.


Crouching


Bending the body downward and forward by bending leg and spine.


Feeling


Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.


Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.


Grasping


Applying pressure to an object with the fingers and palm.


Hearing


Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.


Kneeling


Bending legs at knee to come to a rest on knee or knees.


Lifting


Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.


Pulling


Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.


Pushing


Using upper extremities to press against something with steady force to thrust forward, downward, or outward.


Reaching


Extending hand(s) and arm(s) in any direction.


Seeing


The ability to perceive the nature of objects by the eye.


Walking


Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.


Sitting


Particularly for sustained periods of time.


Standing


Particularly for sustained periods of time.


Stooping


Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.


Talking


Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.


List Working Conditions Required:

1. Work is performed indoors and outdoors and is subject to weather and temperature extremes.
2. Work hours subject to change. Must be available to work required schedule which may include days, nights, weekends, holidays, split shifts, and overtime as needed.
3. Subject to hazards which may cause personal bodily harm; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
4. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
5. Duties may involve walking, standing for long periods of time, sitting and crouching.
6. Must be able to lift at least 150 lbs.
7. Specific required movements include the following:
   • Trunk- bend, twist, rotate, push, pull, carry.
   • Arms - reach, carry, lift, twist, and rotate.
   • Legs - lift, push, pull, twist, and rotate.
   • Hands - Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.