Lead Parking Transport Services

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization Valet 10 Job Summary Acts as the lead resource for families, visitors, and staff, independently. Is the go-to employee in providing valet services at valet station. Key Responsibilities Able to fulfill all key responsibilities of a Valet Attendant. Leads employee for ramp management at valet station (traffic flow, cleanliness, staffing). Reports shift activity for valet station (volume, attendance tracking, excessive wait times, operational controls, supply inventory, accidents). Leads employees for monitoring service delivery at valet station (uniform integrity, opening doors, using names, providing directions). Assists with training staff new to the valet station. The responsibilities listed are a general overview of the position and additional duties may be assigned. Technical Capabilities Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. Communication (Intermediate): Clearly, effectively and respectfully communicates to employees or customers. Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment. Peer Leadership (Novice): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals. Driving Practices (Intermediate): Knowledge and use of safe and compliant driving procedures. Safety (Intermediate): The knowledge of and attentiveness to safety as well as compliance with the rules regarding safety. Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families. Core Accountabilities Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams. Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent. Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members. Core Capabilities Supporting Colleagues Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas. Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality Does Work Well: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications Certifications LIC-Driver's License - Tennessee Work Experience Relevant Work Experience Experience Level 3 years Education High School Diploma or GED Benefits This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. #J-18808-Ljbffr