Senior Restaurant Operations Leader

Job Overview Plan and manage the restaurant, as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting or exceeding financial goals. Position is responsible for the short‑term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas. Responsibilities Manage the associates in the various outlets to attract, retain and motivate employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to provide an optimal level of service, quality and hospitality to guests. Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top‑quality customer service. Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in‑house guests and a larger share of the local market. Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect assets, comply with regulations and ensure quality service. Qualifications Education/Formal Training More than two years of post‑high‑school education. College degree recommended. Experience Two to three full years of employment in a related position with this company or other organization(s). Knowledge/Skills Requires thorough knowledge of restaurant/hotel practices and procedures in order to perform non‑repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision/management communication skills are required. Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors. Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules. Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies. Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs. Must have knowledge of chemicals/agents for training purposes. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift, push, pull and carry tables, chairs, trays, plates and chafing dishes on a daily basis, 20–40 lbs. Bending—bend to pick up dropped items as needed; assist in serving food or getting supplies. Mobility—95% of shift covering all areas of outlets while supervising. Continuous standing to assist at hostess station—minimal stationary standing. Climbing stairs—varies by location. No driving required. Environment Inside 95% of work day. Temperatures can exceed 100 degrees if working at a location with outside dining facilities and when assisting in kitchen. Benefits Medical, Dental, Vision and more to all full‑time associates. All associates can enjoy our complimentary cafeteria. 401k matching for all our associates. Hotel discounts at marriott.com. Many other perks, benefits & discounts for all our associates. Save on your parking and public transportation costs by using our pre‑tax savings account. Our location is right next to the center of all for MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking or walking to work. $50 TriMet monthly subsidy. Salary USD $90,000.00 - USD $95,000.00 /Yr. #J-18808-Ljbffr Sage Hospitality Group