Administrative Assistant

We are seeking a dynamic and highly organized Administrative Assistant to support the efficient delivery of workforce development programs. This vital role provides essential administrative support across a range of functions, including data management, participant intake, testing center coordination, and day-to-day office operations. If you are someone who thrives on organization, enjoys supporting impactful work, and is committed to operational excellence, we invite you to apply and be part of a team that is making a difference in workforce development. Responsibilities Administrative & Office Support 1. Perform general administrative duties including scheduling, filing, correspondence, and front-desk support 2. Manage calendars, appointments, and meeting logistics 3. Maintain organized electronic and physical records 4. Data Entry & Systems Management 5. Accurately collect, enter, and maintain participant data in SHINE and other systems of record 6. Ensure compliance with data quality standards and reporting requirements 7. Assist with document tracking, file auditing, and program documentation Testing Center Support 1. Coordinate scheduling of Pearson VUE and other certification exams 2. Assist with test-day, logistics, participant check-in, exam proctoring and documentation 3. Support compliance with testing center security protocols and procedures 4. Provide basic troubleshooting and coordination for technical needs Participant & Program Support 1. Serve as a first point of contact for test tackers 2. Provides information on services, programs, and next steps 3. Support outreach efforts through basic communications and follow-up 4. Maintain testing center supply inventory and assist with procurement as needed Qualifications 1. High school diploma or equivalent required 2. Associate degree or relevant administrative experience preferred 3. 2+ years of administrative, data entry, or office support experience Skills & Abilities 1. Strong organizational, time management, and prioritization skills 2. High attention to detail, accuracy, and proofreading ability 3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace; strong computer, data entry, and typing skills 4. Ability to learn and manage database systems (e.g., SHINE) 5. Experience with multi-line phone systems, calendar management, and professional phone etiquette 6. Excellent written and verbal communication skills 7. Strong interpersonal and customer service skills 8. Ability to handle sensitive information with confidentiality Join us in creating an energetic workplace where your organizational talents will make a meaningful impact! We value dedicated professionals eager to contribute their skills in customer support, office management, and administrative excellence. This position offers an engaging environment where your proactive approach will be appreciated every day! Wayne Pike Workforce Alliance