Client Services Advisor

Requisition Details Requisition #: 20584 Functional Area: Audit/Risk/Compliance; Client Service Employment Type: Full-Time Work Options: In Office at Neenah, WI Work Hours: Monday - Friday 10:30 AM - 7:00 PM or Monday - Friday 8:00 AM - 4:30 PM Position Summary We are hiring a Client Services Advisor. As a Client Services Advisor you will be the primary point of contact for assigned clients, building strong relationships, navigating regulatory requirements, and ensuring seamless service delivery. Job Responsibilities Client Relationship Management Establish and maintain relationships with clients and manage the client relationship. Serve as the primary interface in an advisory role between J. J. Keller and assigned clients. Educate clients on regulatory requirements, provide interpretations and best practices. Service Management Identify program improvement opportunities to meet and improve safety program objectives. Monitor client responsibilities to ensure compliance with service requirements. Analyze compliance trends and, if applicable, develop formal improvement programs. Maintain confidentiality of client information under the FCRA, HIPAA, and other regulatory entities and adhere to data security policies. Cross-Functional Collaboration Partner with internal teams on complex client inquiries. Assist the implementation team with new clients. Maintain expertise on applicable local, state, and federal regulations to provide education and clarification to clients. Qualifications 2+ years of total office experience. 1+ year of client services experience in a professional services environment desirable. Post-secondary education in a business-related field preferred. Combination of education and related office experience considered. Experience with J. J. Keller services desirable. Other Skills Proficiency in MS Word; intermediate Excel skills required. Strong organizational, problem‑solving, communication, and critical‑thinking skills. Knowledge of FMCSR regulations desirable. Effective verbal, written, and presentation skills. Ability to apply regulatory knowledge in a variety of situations. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required. Equal Opportunity Statement J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr