Process Associate

Key Responsibilities Respond to customer queries via email or chat, ensuring prompt and effective resolution. Accurately enter, update, and manage data in various systems and databases. Troubleshoot problems, provide solutions, and claim issues to higher levels of support when necessary. Monitor and ensure the quality and high accuracy of processed data and customer interactions. Identify inefficiencies and suggest improvements to enhance operational workflows. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. #J-18808-Ljbffr HCL Technologies Limited