Customer Relationship Manager

Job Title

Pay Range: $27.09/hr - $32.09/hr

Requirement/Must Have:

• 3+ years experience in sales, sales support, implementation, benefit administration or customer service is required.
• High School Diploma or GED.

Responsibilities:

• Acts as the primary point of contact for clients HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
• Demonstrates independent thinking and flexibility while servicing accounts requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.
• Applies superior communication, analytical, and problem-solving skills to resolve or triage inquiries to the respective business partners within the company. Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client.
• Builds and maintains an active and strong cultivated relationship with client, acting as a trusted advisor.
• Maintains an in-depth knowledge of benefit administration, system platforms, vendor partnerships, and corporate and medical policies, providing quick and accurate assistance to the client. SME for internal departments, providing expert knowledge of clients overall plan design.
• Supports the Account Manager in conducting nationwide employer and employee educational and communication meetings in person and virtually. Partners with onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention.

Nice to Have:

• Experience in a sales administration role.
• Sales/Customer Support experience.

Skills:

• Strong Customer Service Skills.
• Claims and Benefits Knowledge.
• Ability to Manage High Volume Workloads.
• Critical Thinking and Problem-Solving Skills.
• Strong Documentation and System Skills.
• Adaptability and Ability to Learn Quickly.