Senior Dispute and Collections Specialist

Senior Dispute and Collections Specialist

PrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products is seeking reliable, hard working Dispute and Collections Specialist to work in our corporate office located in Irving, Texas.

As a senior dispute and collections specialist you will play a critical role in our customer experience by timely and accurately resolving challenges driving delinquency through effective communication in all situations. You will play a critical role in reducing Accounts Receivable exposure by ensuring assigned portfolio is pro-actively monitored and collections efforts are prompt, effective and according to company policy.

Responsibilities include:

• Actively participate in projects to drive AR automation, operational effectiveness and performance improvement that lead to a positive and measurable impact on the business
• Participates in a team environment interacting and providing innovative suggestions to reduce transaction(payment and adjustment) exceptions and unapplied or misapplied payments.
• Study, interpret and develop a thorough understanding of problems and opportunities; ability to develop and communicate the story to various levels of leadership
• Facilitate EDI and other means of electronic interchange
• Responsible for critical review, analysis and resolution of customer deductions and short-payments driving delinquency within defined SLAs. Communicate and collaborate with other groups to identify and resolve root cause to prevent non-conformities
• Proactively manage portfolio including past due status, placing delinquent accounts on hold based on policy guidelines and collaborates with DC, sales, or customer as appropriate. Accountable for reducing delinquency for assigned accounts to achieve individual and department goals.
• Analyzes customer account information including customer's purchases, payments, history, ability to pay and business strategy to determine if an order on credit hold can be released ensuring compliance to credit policy.

Qualifications:

• 5+ years with overall Accounts Receivable knowledge and experience or Bachelor's Degree in Business
• 3+ years of deduction or dispute resolution experience preferred
• SAP or similar ERP required
• Experience with High Radius a plus
• Knowledge of MS Office Software applications, including Excel. Must exhibit intermediate Excel skills.
• Excellent communication and interpersonal skills, with the ability to work with all levels of department management and with customers
• Professional demeanor and superior written and verbal communication skills
• Experience in high volume organization with the ability to work in a fast-paced environment and have the flexibility to handle various job assignments

PrimeSource Building Products, Inc. is an Equal Opportunity Employer. PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors. All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.