Maintenance / Facilities Technician, Residential Apartment Community

Job Description

Job Description

Maintenance Technician I

Merion Residential Apartment Communities

Clifton Park, NY

(Relocation Stipend Offered)

Merion Residential is committed to providing Residents with a simplistic, hassle-free rental experience; our owners and investors a solid return on their investment; and our employees a stable work environment and equal opportunity for learning and professional growth.

Motto:
The Company that Keeps Good Company!

Job Summary:

The  Maintenance Technician is responsible for performing highly diversified duties to install, troubleshoot, repair, and maintain equipment and goods in Merion Residential’s communities.

Follows safety, predictive, and productive maintenance systems, guidelines, and processes to support the achievement of the community’s business goals and objectives, with resident satisfaction being paramount.

Essential Job Functions:

* Adhere to standardized diagnostic approaches for preventative maintenance and system troubleshooting.
* Participate in on-call emergency rotation and respond to emergencies as needed.
* Assist in training junior-level Maintenance Technicians.
* Troubleshoot all property systems and perform repairs.
* Conduct maintenance-related inspections, including building and alarm systems inspections.
* Inspect vacant units, ensuring turnovers are completed.
* Paint turnovers as needed.
* Utilize maintenance software programs to track work orders, inventory use, product replacement histories and scheduled preventative maintenance.
* Ensure tools and equipment are in optimum condition.
* Inspect the work of subcontracted service providers and document work quality.
* Walk the grounds and common interior areas daily, removing litter and debris from lawns, planting beds, parking areas, sidewalks, ramps, and indoor spaces.
* When inclement weather occurs, remove snow and ice from sidewalks, walkways, steps, and driveways.
* Maintain resident relations by providing excellent customer service to all residents.
* Maintain regular daily office hours, and work weekends and holidays as scheduled.

Other Duties:

* Make recommendations to maintain a proper inventory of supplies and tools sufficient for turning units.
* Perform non-complex electrical, plumbing, painting, and carpentry work orders. Also, assist with reconfiguring spaces including moving furniture, and assist with cleaning.
* Complete assigned service request orders in an accurate and timely manner per Merion Residential’s standards.
* Follow all preventative maintenance programs and guidelines to minimize emergency repairs and service requests.
* Adheres to the company’s safety programs and guidelines to minimize emergency repairs and service requests.
* Walk the property daily to maintain "curb appeal."

This job description is not designed to cover or contain a comprehensive list of the activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Notice for all Maintenance Department Team Members:

* All maintenance positions at MRM Residential Management, LLC (d/b/a Merion Residential) require the use of hand tools to complete your assigned work responsibilities.
* All maintenance team personnel members are expected to provide their own hand tools for use during the workday.
* If acquiring the required hand tools presents a financial hardship, please reach out to your Community Manager or Regional Maintenance and Capital Projects Manager for further assistance.
* The required hand tools are presented in the " Required Hand Tools - Maintenance Team Members" document. This document must be reviewed and acknowledged to confirm receipt upon hire.
* Merion Residential assumes no financial responsibility for the safety or security of your personal hand tools. The hand tools are considered personal property.

Typical Physical Demands

* Will be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment), climbing ladders/stairs, and working in areas where the clearance height ascends.
* This position typically requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly.
* Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping, and elbow motion).
* Must have medically recognized normal range of hearing, vision, color discrimination, and depth perception for proper operation and repair of machines, wiring, and equipment.
* Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).

Typical Mental Demands

Must be able to read and write in English at an intermediate level to read diagrams, meters, instructions, write reports, etc.

Must be able to apply logic and understanding to carry out instructions and plans.

On a regular basis, one must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc. Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities, and supervising employees.

Will interact regularly with residents, vendors, contractors, supervisors, employees, and coworkers and therefore, must have excellent interpersonal and communication skills.

Environmental/Working Conditions

Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.).

Will also have light to moderate exposure to products and work tools requiring skill and knowledge (i.e., chemicals, electrical, machinery, tools, lifting, etc.).

Will be exposed to some low- to moderate level noise when using power tools and in the workplace.

Hazards can be minimized with proper lifting techniques, MSDS, and general safety training, and by wearing proper safety equipment.

Must be able to lift 50-75 pounds with appropriate safety gear and tools.

Will be regularly called upon to work overtime and service calls after-hours schedules.

Work Environment & Location

* Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods.
* Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready.
* Frequent need (33% to 66% of the time) to work in awkward and confining positions.
* Work Location: This is a customer-facing position that is based at a Merion property, which means that the worksite is primarily within the apartment community, such as the leasing office, maintenance shop, or resident’s apartment home. This position requires direct and frequent interaction with residents, prospects, and other invited business guests.

Driving/Travel Requirements

* May be required to utilize personal transportation to inspect apartment community grounds and units, as well as the surrounding neighborhood.
* Business travel to regional meetings, or for training, may be required representing up to 15% of travel time for business purposes.
* Daily use of a golf cart may be necessary.
* Must have a valid driver’s license and automobile insurance.

*A Relocation Stipend of $2,500 will be offered for relocation to Clifton Park, NY area.*

Required Experience:

Knowledge, Skills, and Abilities:

* 2 years of maintenance or construction experience.
* 1 or more years of experience as a full-charge maintenance technician preferred.
* Knowledge of maintenance systems, including inventory control, preventative maintenance, and work order record keeping.
* Basic knowledge of and ability to troubleshoot mechanical systems and equipment including HVAC, landscaping, carpentry, painting, electrical, and plumbing.

* Ability to provide technical assistance to other maintenance associates.
* Technical capacity - The ability to use a computer to input time data and to perform basic web-based tasks, including using Merion’s learning management system.

Required Education, Experience, and Certification:

* A high school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experience.
* At least two (2) years of mechanical and industrial experience, HVAC preferred.
* A valid driver’s license.
* EPA Certification - The company’s expectation is that all Maintenance Technicians (including all Maintenance Technicians, Lead Maintenance Technicians, and Service Managers) staff members have their EPA certification (Type I & Type II at minimum, Universal preferred).

For Maintenance Supervisors, EPA Universal certification is the standard.

Deadline for completion:

If you do not have your EPA certification upon hire, the company requires that HVAC training and certification are achieved within 180 days of hire as a condition of continued employment. Continuing education and other on-the-job training are provided as part of the company’s professional development commitment.

Training Requirements:

a) New Employee Required Training: Workplace Harassment Prevention, Fair Housing, Human Trafficking Awareness & Prevention (*), and Security Awareness Training (aka Cybersecurity).
* (*) Florida law requires this training upon hire and annually thereafter.
b) New Employee Required Training (New Jersey employees): Fair Chance in Housing Act.
c) Other position-based, business and/or industry-related training courses as assigned.
d) Merion University is Merion Residential’s centralized learning platform. Merion University reinforces the company’s commitment to expanding the knowledge, skills, and professional development experiences of all team members (new employees and existing staff) by providing comprehensive and robust opportunities for learning and personal growth.
o Merion University is located on Jostle (company intranet) > Library > Merion University.

Required Maintenance Tools:

All Maintenance team members are required to supply their own hand tools for work purposes, as explained in the Merion Residential Required Hand Tools document.

The hand tools are to be used for their intended purpose and in a responsible manner, and they are the property of the employee.
Merion assumes no financial responsibility for the hand tools supplied by the employee. Please contact your Community Manager with further questions.

This position does not have supervisory duties.

Benefits:

We offer full benefits after 60 days and a Relocation Stipend of $2,500