Computer Technician

Overview About the Organization Since 2011, Genius CPR, and our industry leading Genius Technicians, have been repairing iPhones, iPads, Smartphones, Laptops, Computers, Drones, iPods and other devices. As one of the largest Cell Phone Repair (CPR) franchise in the country, Genius CPR also provides access to over 950 locations for repairs. We are a sales based company with industry leading Genius Technicians. Our success is directly a result of each and every one of our employees. Our Mission: "We are committed to providing technology solutions through exceptional products and services. We will be profitable through our focus on productivity, exceptional customer service, and empowering our employees to maximize their potential". Description We are looking for a motivated and highly technical Computer Technician to manage, monitor, and repair our computer systems, and also ensure that systems are configured correctly and are running efficiently. Duties for the Computer Technician will include installing software patches, diagnosing and repairing problems, monitoring networks, repairing server errors, resolving hard disk failures, configuring software and drivers, performing regular system upgrades, promoting data security, managing workstations, and writing memos on computer best practices. Your outstanding tech expertise and knowledge of IT infrastructure will assist our organization in improving efficiency, achieving key metrics, enhancing customer service, and ensuring that our computer systems are optimized for day-to-day operations. The ideal candidate for this role must possess superior problem-solving skills, extensive technical knowledge, strong communication skills, good task management, and critical thinking skills. Ultimately, the technically gifted Computer Technician must enhance systems efficiency, monitor and improve network security, provide timely technical support, and introduce new technology to our organization. Computer Technician Responsibilities Identifying and troubleshooting problems. Maintaining hardware and software. Resolving network and connectivity issues. Repairing motherboards and upgrading firmware. Installing software applications and CRM programs. Handling security updates. Providing technical support. Testing and debugging programs. Managing workstations. Coaching end-users. Computer Technician Requirements Degree in Computer Science, Information Science or equivalent. Problem‑solving skills. Active listening skills. Knowledge of data storage and data recovery. Service‑oriented. Exceptional technical expertise. Superior working knowledge of computer systems. Time and task management. Good communication skills.k Extensive knowledge of computer software. Location Genius CPR – Grandville Employment Type Full-Time/Part-Time Compensation & Benefits Salary $11.00-$18.00 average including hourly pay and commission. Hourly pay based on experience. Commission on accessory and device sales, paid monthly. Eligible for Technician Incentive, paid monthly. Eligible for other team/store bonuses, paid monthly. A full time employee is eligible for Health, Dental, Vision and Life insurance the first of the month after 90 days. Equal Opportunity Employer We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr