Customer Service Representative

Customer Service Representative

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

We are offering a $1,500 sign on bonus for this role. Please note: If you are a temporary worker or an internal employee working for RB Global you do not qualify for this bonus.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you're needed.

Job Info

• Job Identification 8381
• Locations 75 Lowell Rd, Salem, NH, 03079, US (On-site)
• Job Schedule Full time
• Minimum Salary 18.00
• Maximum Salary 22.00