Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support receivables management and debt recovery efforts for a Long-term Contract position based in New York. This role focuses on maintaining timely collections, following up on outstanding balances, and helping preserve strong customer relationships through clear, effective communication. The ideal candidate brings practical experience in billing and collections, along with the ability to work accurately within QuickBooks and related accounts receivable processes.

Responsibilities:
• Monitor open accounts and contact customers regarding overdue balances using clear, consistent follow-up methods.
• Maintain accurate accounts receivable records in QuickBooks, including payment status updates and collection activity notes.
• Investigate outstanding invoices, resolve billing-related discrepancies, and coordinate with internal partners to support payment resolution.
• Apply established collection practices to reduce aging balances across commercial and consumer accounts.
• Communicate with customers by phone and email to secure payment commitments and document all interactions thoroughly.
• Review account history and recommend appropriate next steps when standard collection efforts do not resolve delinquent balances.
• Support ongoing billing and collection operations by tracking account status and identifying issues that may delay payment.• Experience handling collections activities in an accounts receivable environment.
• Working knowledge of QuickBooks for payment tracking, account review, or receivables management.
• Background in commercial and/or consumer collections.
• Understanding of credit and collection procedures, including follow-up strategies for past-due accounts.
• Ability to manage billing collection issues with accuracy and attention to detail.
• Strong written and verbal communication skills for customer outreach and payment discussions.
• Comfortable organizing multiple accounts and maintaining thorough documentation of collection efforts.