Intermodal Dispatcher

Job Description Job Description Dowdy Ferry Transportation is seeking a highly organized and motivated Intermodal Dispatcher to join our growing Dallas operations team. This position is ideal for someone who thrives in a fast-paced logistics environment, communicates well under pressure, and understands the importance of customer service and driver management in the intermodal trucking industry. Our office is located near the South Dallas / North Hutchins border. Responsibilities Manage daily dispatch operations for intermodal drivers Heavy email communication with customers, drivers, steamship lines, rail providers, and internal staff Maintain constant driver correspondence throughout the day regarding load status, scheduling, delays, routing, and operational updates Route planning and load optimization to maximize efficiency and service levels Monitor and manage load activity within the TMS (Transportation Management System) Track container availability, ingates, outgates, appointments, and rail/port deadlines Provide exceptional customer service through proactive communication and issue resolution Coordinate with dispatch, billing, safety, and operations teams to ensure smooth workflow Handle problem-solving in real time, including scheduling conflicts, equipment issues, driver delays, and customer requests Update load notes, milestones, and statuses accurately and consistently Assist with load planning, capacity management, and daily operational reporting Ensure compliance with company procedures, customer requirements, and operational standards Qualifications Prior trucking or logistics experience preferred Intermodal dispatch experience is a major plus Strong communication and organizational skills Ability to multitask in a high-volume environment Comfortable with heavy email and phone communication Experience using a TMS system preferred Strong problem-solving abilities and sense of urgency Proficient with Microsoft Office and general computer systems Ability to work independently while contributing to a team environment What We Offer Competitive pay based on experience Growth opportunities within a rapidly expanding transportation company Fast-paced and team-oriented environment Long-term career opportunity in the intermodal transportation industry If you are dependable, organized, and ready to grow with a strong Texas-based intermodal operation, we’d love to hear from you.