General Manager

General Manager PositionBy applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.RequirementsThe General Manager (GM) leads the restaurant team and oversees everything that keeps the business running day-to-day, from great guest service to smooth operations and strong team performance. This role focuses on developing managers and crew, driving sales and profitability, and making sure the restaurant stays compliant with food safety, labor laws, and company policies.Ideal candidates should have previous General Manager experience running high volume locations. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 21 years or older to be a General Manager.What You'll DoLead & Develop the TeamHire, train, and develop a strong, effective team of managersSet clear expectations and hold the team accountableCoach and motivate managers and crew regularly to improve performanceLead performance reviews and handle disciplinary actions as necessaryBuild a positive, inclusive, and high-performing culture through constructive feedback and recognitionOperations OversightKeep daily operations running smoothly through observing and coachingMonitor store KPI's for optimum performance (OEPE, KVS, FoB, labor, etc.)Support managers in hitting service goals and proactive problem solving, reacting to the danger zonesEnsure all pre-shift checks, travel paths and DSPT expectations are followedExecution of all policies, procedures, programs and systemsSafety, Cleanliness & ComplianceEnforce food safety, sanitation, and hygiene protocolsEnsure compliance with health department regulations and labor lawsConduct audits and inspections to maintain operational standardsMaintain a clean and organized restaurant environmentCommunication & Issue ResolutionFacilitate regular manager meetings to ensure alignment of goals, communicate upcoming changes and gather feedback on opportunities for improvementCommunicate effectively with team members, upper management, and vendorsResolve conflicts and operational issues promptly and professionallyFinancials & ReportingEnsures achievement of all restaurant objectives while following company guidelinesOversee deposits and safe countsMonitor hourly and daily sales, labor, and food cost metricsReview department specific reports to spot trends and opportunities. Develop plans with department managers for improvement.Drive profitability through continuous improvement and guest satisfactionRead and understand P&L and other financial reports to identify trends and opportunities for profitabilityMaximizes profit targets. Develops and implements plans to resolve unfavorable trendsOtherPrimary point of contact during internal/external audits and vendor visitsAll other duties as assignedWhat You'll NeedGeneralMust be at least 21 years of ageBilingual (Spanish) highly desirableEducationHigh school diploma or equivalent preferred, but not requiredCollege degree preferred, but not requiredTrainingFred 1-6, Crew Trainer Verification/Certification (if applicable)Food Safety, OTP1Foundations, Leadership Transitions Class, OTP2Department Modules, DLIM ClassCampus CompletionLeading Great RestaurantsHamburger University Graduation requiredExperienceAt least 2 years prior management experience; prior Shift or Department Manager experience preferredAt least 1 year's work experience in fast food, hospitality or retail environmentAbility to positively influence desired work behaviorsAbility to positively influence KPIsCertificationsServSafe certification required to be obtained and active throughout tenureAllergen certification required to be obtained and active throughout tenureSkills You BringLeadership skillsConfident leading a team and developing othersSkilled at coaching, giving feedback, and driving accountabilityAble to delegate effectively and focus on big-picture goalsLeads by example and builds trustBe a change management champion and help others adapt to fast-paced environmentSoft skillsClear communicator who acts with emotional intelligenceAbility to effectively manage time, prioritize tasks and delegate in a fast-paced environmentEffective in conflict resolution and building team moraleOrganized, adaptable, and focused on proactive solutionsStays calm under pressure and acts with a sense of urgencyTechnical skillsStrong understanding of food safety, labor laws, and complianceExperienced in managing KPIs like labor cost, food cost, and guest satisfactionComfortable using reports and data to guide decisionsFamiliar with POS systems, scheduling tools, applicant tracking systems and inventory managementAdditional InformationWork Environment & ScheduleRequires 80% standing and walking in a restaurant; 20% administrativeRequired lifting up to 30 poundsNight, weekend and holiday availability requiredComfortable working in a fast-paced, high-volume environmentReporting StructureReports to the Area SupervisorDirect reports include shift and department managers, crew trainers and crewCompensation & BenefitsCompetitive salary, pay for this position ranges from $45,000-60,000/year based on prior experience. Bi-weekly payEligible for a robust performance bonus programMedical, dental and vision individual insurance plans 100% employer paid, additional cost for family plans and other voluntary benefitsOther comprehensive voluntary benefits include life insurance, accidental death and dismemberment, short and long-term disability, accident and critical illness coverage.401(k)Flexible schedulePaid time off, up to 4 weeks/yearFree employee meals and 30% employee discount at participating McDonald's nationwideCareer advancement opportunitiesUniversity Accredited Management Training ProgramTuition Assistance