Café Associate

Café Associate

The Café Associate is responsible for delivering a world-class guest experience through exceptional food and beverage service within a fast-paced café environment. This position supports daily café operations by preparing and serving food and beverage items, maintaining cleanliness and presentation standards, processing guest transactions, and ensuring an efficient and welcoming atmosphere for guests. The Café Associate plays a critical role in driving operational excellence, hospitality standards, and overall guest satisfaction.

Essential Duties and Responsibilities

• Provide exceptional guest service by greeting, assisting, and engaging guests in a professional and courteous manner.
• Prepare, package, and serve food and beverage items in accordance with company recipes, presentation standards, and food safety guidelines.
• Accurately process guest orders and operate point-of-sale (POS) systems, including handling cash and credit card transactions.
• Maintain cleanliness and organization of café stations, counters, seating areas, storage rooms, and service equipment.
• Restock food, beverage, paper, and operational supplies throughout shifts to maintain operational readiness.
• Support opening, closing, and event-based operational procedures as assigned.
• Ensure compliance with all health, sanitation, food safety, and company policies and procedures.
• Monitor product quality, freshness, and presentation standards throughout service periods.
• Work collaboratively with culinary, stewarding, operations, and leadership teams to support seamless service execution.
• Respond professionally and efficiently to guest requests, questions, and service recovery opportunities.
• Assist with inventory organization, product rotation, and waste minimization practices.
• Maintain a clean, safe, and guest-ready environment at all times.
• Perform additional operational duties and responsibilities as assigned by leadership.

Supervisory Responsibilities

• N/A

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

Education and/or Experience

• High school diploma or GED preferred.
• Previous café, restaurant, hospitality, retail food service, or guest service experience preferred.
• Experience working within high-volume hospitality, entertainment, attraction, stadium, or restaurant environments preferred.
• Food Handler certification or equivalent food safety certification preferred.

Skills and Abilities

• Strong guest service and interpersonal communication skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to hospitality standards.
• Ability to work collaboratively as part of a team.
• Basic cash handling and POS system experience preferred.
• Ability to follow operational procedures and food safety standards consistently.
• Flexible schedule availability, including nights, weekends, holidays, and event days.
• Ability to communicate effectively in English; bilingual skills are a plus.
• Ability to stand and walk for extended periods of time.
• Ability to lift, carry, push, and pull up to 30 lbs. safely and repeatedly.
• Ability to safely operate food service equipment and cleaning tools.

Compensation

$18/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

Working Conditions

Location: On-site (Well& by Durst - 151, New York City)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.