Driver/Bellman

Driver/Bellman

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

The Driver/Bellman is responsible for providing exceptional guest service throughout the arrival and departure process.

Key Duties & Responsibilities

• Provides bell service, which includes greeting guests, offering luggage assistance to/from guest rooms, and handling all luggage properly
• Ensures the prompt, courteous, and accurate delivery and collection of any luggage, parcels or mail
• Ensures correct and secure storage procedures are always followed
• Deals with guest arrivals and departures as per the Resort's standards
• Provides door assistance for guests
• Provides transportation which includes locally, as well as to and from the airport, as needed
• Valets guest cars, while ensuring vehicle keys are securely stored
• Helps create a friendly, warm, and welcoming environment
• Responds to all guest needs quickly, efficiently, and courteously, providing immediate assistance
• Assist guests with directions, and provides important information about the hotel
• Is fully familiar with the room types, as well as the locations of guest rooms and private homes
• Remains aware of all functions, conferences, and special events taking place at the Resort
• Understands all facilities and services within the Resort to offer general information to guests
• Assists the Security team in monitoring for suspicious activity
• Performs additional duties as assigned by the Assistant Manager, Front Office or other members of the Management team

Skills, Experience, & Educational Requirements

Previous experience in a transportation, valet service, bell service, or customer service role within a hotel or resort environment is preferred

Valid U.S. driver's license

Strong communication skills, with the ability to interact professionally and courteously with guests and colleagues

Willing to work flexible hours, including weekends, evenings, and holidays

Benefits

Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)

Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)

401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)

25 Days of Paid Time Off (Full-Time, Year-Round Only)

Subsidized Colleague Housing

Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts Across Food & Beverage, Wellness, and Retail

Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.