Guest Service Agent
Home2 Suites Chicago River North
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Big Sky, MT vacancy
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
Big Sky, MT1 day ago - ...Guest Service Agent Opportunity Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your...SuggestedDaily paidFull timePart timeImmediate startShift work
- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...SuggestedDaily paidFull timePart timeImmediate startShift work
HHM Hotels
Big Sky, MT21 days ago - ...community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin... ...serve as a primary point of contact for our members and their guests. In this role, you will be at the heart of the club experience...SuggestedSummer workFreelanceSeasonal workWork at officeFlexible hoursShift workNight shiftAfternoon shift
Moonlight Basin
Big Sky, MT5 days ago - ...Opportunity: Housekeeping Runner Fulfill and deliver all guest's requests with the proper presentation. Assists Housekeeping by removing the trash and soiled linen from the floors. Potential Career Path Housekeeping Supervisor – Assistant Executive Housekeeper...SuggestedWork at officeShift work
Hersha Hospitality Management
Big Sky, MT5 days ago $50 per hour
...Housekeeping Runner At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth... ...Assist in inventory of linen and supplies Understand how to service rooms to be able to assist when needed Understand how to...Full timeFreelanceSeasonal workWork at officeWorldwideShift workNight shiftDay shiftAfternoon shiftKerzner International Resorts
Big Sky, MT4 days ago- ...Runner Position At Big Sky Resort Are you a self-starter with a guest-focused mindset? Our Runners play a vital role in keeping Big... ...requests in a friendly, helpful, and timely manner Help Room Service and F&B teams by clearing used dishes when necessary Maintain...Full timeSeasonal workLocal areaFlexible hours
Pleasant Mountain Ski Resort
Big Sky, MT5 days ago - ...designated areas in the hotel in accordance with established par levels in each area Delivering miscellaneous goods and supplies to guest rooms and delivering linen and supplies to guest floors Making up and delivering roll-a-way beds and baby cribs Maintaining...
Montage International
Big Sky, MT3 days ago - ...welcoming, spotless, and comfortable home away from home for our guests. With a piecework pay system that rewards both the quality and... ...Interact with guests in a warm, welcoming manner during service encounters Clean and stock hotel rooms and condos before, during...Full timeSeasonal workDay shift
Pleasant Mountain Ski Resort
Big Sky, MT5 days ago - ...AuditorBalance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office ManagerPerform bookkeeping...Full timePart timeNight shiftWeekend work
The Rittenhouse Hotel
Big Sky, MT5 days ago - ...Big Sky Resort is seeking Night Auditors to act as overnight ambassadors, ensuring seamless guest service and accurate end-of-day operations across Summit Hotel, Village Center, and Huntley/Shoshone Lodge. You will handle late-night check-ins/outs, answer guest inquiries...Night shift
Big Sky Resort
Big Sky, MT4 days ago - ...Houseman (Banquets) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and... ...during, and after each event. This position also supports banquet services and any other Food & Beverage services as needed, particularly...Full timeFreelanceWorldwideFlexible hoursShift workAfternoon shift
- ...unforgettable experiences rooted in gracious hospitality, heartfelt service, and genuine human connection. As a Butler at Montage Big Sky,... ..., intuitive, and anticipatory service to our most discerning guests. The Butler is responsible for delivering exceptional Forbes...Immediate startFlexible hoursAfternoon shift
- ...an essential role in creating a warm, comfortable, and memorable guest experience. More than housekeeping, this position helps shape... ...organized, and thoughtfully prepared. What You'll Do Clean and service guest cabins and public spaces to Ranch standards Complete...Flexible hours
Lone Mountain Ranch
Big Sky, MT1 day ago - ...: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel... ...Your Growth Path Restaurant Server or Guest Service Agent Restaurant Supervisor or Front Desk Manager. Your...Full timePart timeWeekend work
- ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Your...Daily paidFull timePart timeNight shiftWeekend work
- ...Residence Inn Big Sky / The Wilson Hotel is seeking a Night Auditor to balance revenue and settle accounts nightly while performing Guest Service Agent duties. You will maintain files, update ledgers, prepare daily reports, and audit cashiers, while inputting financial data...Full timeNight shift
Residence Inn Big Sky/ The Wilson Hotel
Big Sky, MT4 days ago - ...Room AttendantClean and maintain guest rooms to ensure rooms meet established standards.Greet guests upon interaction with a warm and friendly greeting.Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming...Full timePart timeWeekend work
The Rittenhouse Hotel
Big Sky, MT1 day ago - ...Resort ManagerAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We... ...direction and clear objectives for all departments including F&B Service and Culinary, Events, Rooms & Activities, Spa, Facilities,...Work experience placementFreelanceWork at office
Kerzner International Resorts
Big Sky, MT2 days ago - ...Overview The Bellstaff team plays one of the most dynamic and guest-facing roles at Big Sky Resort. As a Bell Porter, you are... ...bell closets, and hotel lobbies Deliver quick and efficient service, while upholding the appearance and standards of the department...Full timeSeasonal workShift work
Sugarloaf Mountain Corporation
Big Sky, MT4 days ago $80k - $90k
...Reservations operations, drives revenue performance, and ensures every guest and caller receives a personalized, seamless experience. The... ...Ensure every interaction reflects the resort's luxury service standards, delivering a personalised and professional experience...WorldwideRelocationRelocation packageFlexible hoursShift workD.C. Global Talent Inc.
Big Sky, MT3 days ago- HHM Hotels is seeking a Night Auditor to balance revenue and settle accounts nightly, while handling guest service tasks and updating guest records. You will prepare daily reports and audit cashiers, with responsibilities covering nightly operations and safety practices...Shift workNight shiftWeekend work
- ...Ranch For more than 100 years, Lone Mountain Ranch has welcomed guests to beautiful Big Sky, Montana. Set on 148 acres just minutes... ...anticipate the details that matter, and work closely with the service team to make each visit feel seamless and thoughtfully tailored...Weekend workAfternoon shift
$50 per hour
...Host/Hostess At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.... ...closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the expectations of the guests. Key Duties...Full timeFreelanceSeasonal workWorldwideShift workNight shift- ...and have fun while crafting lasting, cherished moments for our guests. Working at Montage Big Sky is more than a job; it's a way of life... ...and effectively communicating with management, bartenders, and service staff Deliver on guests' expectations and have the desire to...Local areaFlexible hoursShift work
- ...Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you...Summer workSeasonal workShift work
- ...Located in Big Sky, Montana, Lone Mountain Ranch is a historic guest ranch situated on 148 acres in the heart of the Greater Yellowstone... ..., and seamless atmosphere while supporting the overall flow of service throughout the dining experience. This role is ideal for...Flexible hoursAfternoon shift
- ...and have fun while crafting lasting, cherished moments for our guests. Working at Montage Big Sky is more than a job; it's a way of life... ...guest needsExhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages, and any...Local areaFlexible hours
Montage International
Big Sky, MT2 days ago $23 per hour
...We Are: Mountain Maids is a locally owned company with a big reputation for excellence. Since 1997, we’ve been the go-to cleaning service for homes in Bozeman and Big Sky. We believe in promoting from within, so if you’re great at what you do, there’s room to grow. Plus...Full timePart timeRelocation packageDay shiftAfternoon shift1 day per week- ...Opportunity: BaristaProvide quality barista services in accordance with established guest service and sustainability standards.Your Growth PathHead Barista– Host or Hostess – Guest Service AgentYour FocusTake coffee, beverage and food orders, input orders into POS system...Full timePart timeBank staffWeekend work
Hersha Hospitality Management
Big Sky, MT2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
