Host/Hostess

Host/Hostess

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

A host/hostess greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus, and escorts them to their seat. They also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. They will work closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the expectations of the guests.

Key Duties & Responsibilities

Greeting guests as they enter and putting them on a waiting list as necessary Providing guests with menus and answering any initial questions Seating guests at tables or in waiting areas Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers Engaging with guests to ensure they're happy with food and service Responding to complaints and helping to resolve them Answering phone calls, taking reservations, and answering questions A knowledge of the menu Helping with other positions in the restaurant as needed Providing great customer service To assist with any other duties that are required by members of the management team

Skills, Experience, & Educational Requirements

At least 2 years' experience Workplace training from within a high-standard hotel environment Knowledge of catering operations and beverage practices within the catering industry Excellent communication skills Experience in 5*, luxury resort is preferred Montana state approved TIPS certification Food Handler's certification

Benefits

Full-Time Year-Round Medical insurance - 80% of premium paid by employer Health Savings Account with $50 employer contribution per pay period Dental, vision & life insurance - 100% of premium paid by employer 5 weeks of PTO (Paid Time Off) 8 paid holidays Uniform provided & complimentary laundering Complimentary transportation to/from resort Complimentary meal per shift Subsidized housing based on availability Discounts at F&B outlets on property 14 nights per year at $100/night* at Kerzner Properties worldwide Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership Seasonal Uniform provided & complimentary laundering Complimentary transportation to/from resort Complimentary meal per shift Subsidized housing based on availability Discounts at F&B outlets on property Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods Frequent bending, twisting, stooping, reaching, and pulling Lifting and carrying of loads weighing up to 50 pounds Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.