Communications Operations Supervisor

Job Description

The Opportunity

The Communications Operations Supervisor provides functional and operational supervision for the Campus Safety & Security Communications Center and Information Desk. This position is responsible for ensuring reliable communications operations, consistent service delivery, and adherence to established departmental standards, procedures, and applicable regulatory requirements.

The position exercises supervisory authority over communications operations through the establishment and enforcement of operational standards, development and maintenance of procedures and documentation, coordination of training and onboarding, administration of communications systems, and provision of operational direction and performance guidance to staff.

While the position does not routinely serve as a full-time shift supervisor, it provides shift coverage when operational needs require and maintains functional supervisory responsibility for communications operations through training oversight, procedural enforcement, systems administration, and performance guidance. The position works collaboratively with peer supervisors to promote seamless and consistent service delivery across functional areas.

The Communications Operations Supervisor operates with a high degree of independence within the assigned functional scope and reports directly to the Associate Director of Campus Safety & Security.

Essential Duties and Responsibilities

Communications Operations & Systems Oversight

• Maintain operational readiness of the Communications Center, including CAD, radio, telephone, and related communications systems.

• Coordinate communications system administration, vendor interactions, issue tracking, and related documentation.

• Monitor and support operational continuity during system outages, incidents, and critical events.

• Maintain required operational logs, records, and compliance documentation.

• Identify operational issues and recommend improvements to communications systems, processes, and service delivery.

Training, Procedures & Standards

• Develop, maintain, implement, and enforce communications procedures, workflows, protocols, and reference materials.

• Coordinate onboarding, training, and continuing education for Communications Center staff.

• Provide operational guidance and performance input related to communications standards and expectations.

• Monitor staff adherence to departmental policies, procedures, and applicable regulatory requirements.

• Identify training needs and coordinate appropriate development opportunities for communications personnel.

Front Desk & Shared Service Operations

• Work regularly at the Information Desk alongside service operations staff.

• Provide professional, customer-focused support to students, faculty, staff, visitors, and other members of the campus community.

• Serve as an operational point of contact during assigned coverage.

• Provide Communications Center shift coverage when operational needs require.

• Assist with resolving operational issues and ensuring continuity of front desk and communications services.

Operational Coordination & Campus Engagement

• Coordinate communications activities with peer supervisors to support consistent and unified departmental operations.

• Support campus events, emergency operations, and other departmental service initiatives.

• Participate in meetings, committees, training activities, and cross-functional coordination efforts.

• Collaborate with Campus Safety & Security leadership and campus partners to identify operational needs and implement effective solutions.

• Support continuous improvement initiatives that enhance communications operations, customer service, and campus safety.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.

• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The hourly rate for this role is up to $28.00. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications

Required Education

• High school diploma or GED required.

• Demonstrated ability to read, write, and perform basic mathematical calculations.

• Working knowledge of basic grammar and composition.

Required Experience

• Three to five years of related work experience, preferably in an administrative, communications, public safety, or operational environment.

• Prior administrative or supervisory experience, including scheduling responsibilities, preferred.

Required Licenses, Certifications, and/or Security Clearances

• Valid Arizona Driver’s License required.

• Must meet the University’s standards for approved drivers.

• Must successfully complete a criminal background check and drug screening.

• No felony convictions.

Driving Record Requirements

Unacceptable driving records, as defined by the University’s Use of Equipment and Vehicles Procedure 1.17, include the following within three years from the date of each occurrence:

• More than three moving violations and/or accidents within a three-year period.

• More than two moving violations and/or accidents within any one-year period.

• A major conviction within the previous three years, including, but not limited to, driving while intoxicated, leaving the scene of an accident, reckless driving, and/or homicide or assault by motor vehicle.

Required Within One Year of Becoming a Supervisor

Must obtain the following certifications within one year of assuming supervisory responsibilities:

• Association of Public-Safety Communications Officials (APCO) Communications Center Manager certification.

• APCO Public Safety Telecommunicator Instructor certification.

• IS-300: Intermediate Incident Command System (ICS) for Expanding Incidents.

Required Knowledge, Skills, and Abilities

• Exceptional verbal and written communication skills.

• Administrative and supervisory experience, including staff scheduling and coordination.

• Strong organizational and time-management skills.

• Demonstrated problem-solving and decision-making abilities.

• Proficiency with Microsoft Office and other standard office technologies, including Word, Excel, Outlook, and Teams.

• Ability to adapt to changing operational needs and priorities.

• Demonstrated initiative and ability to work independently.

• Ability to establish and maintain effective working relationships with staff, leadership, campus partners, and members of the campus community.

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive operational information.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311951. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact View email address on aiapply.co and should not reach out to hiring managers or staff.