Service Manager

Job Description

Job Description

We are seeking a dependable Service Manager, that performs service duties and supervises and coordinates activities of workers to ensure that all upkeep, inventory, and equipment is completed in an efficient manner

Key Responsibilities:

• Maintain open communication with customers with status updates
• Responsible for scheduling and repairing scheduled maintenance
• Responsible for being available to work on an on-call basis.
• We are seeking a dependable Service Manager, that performs service duties and supervises and Analyzes and resolves work problems or assists workers to achieve goals.
• Responsible for the supply and upkeep of all tools required by John Deere and affiliated companies
• Responsible for maintaining the required property uniform and always insuring a professional appearance and attitude for all service personnel.
• Ensure warranty repairs are performed completely and necessary claims are submitted in a timely manner
• Handle all customer related issues
• Stress “Safety First” at all times
• Responsible for tech labor recording in payroll systems
• Manage all tech hiring, discipline, and training
• Maintain a clean work place
• Handle communications with suppliers, vendors, and factory personnel
• Must be detail-oriented and organized.
• Possess basic skills in troubleshooting and be mechanically inclined
• Excellent communication skills.
• Must have a valid driver’s license.
• Ability to lift and move up to 50 lbs.