Associate Director

Key Responsibilities:

Provide accurate, balanced, evidence-based, and timely responses to unsolicited medical and scientific inquiries from healthcare professionals, patients or caregivers, and internal colleagues, using approved response documents, current literature, and appropriate data on file.

Independently research and manage complex or escalated inquiries, collaborating with Medical Affairs and other subject-matter experts as needed.

Lead the creation, review, quality control, approval, and lifecycle management of Medical Information response materials, including standard response letters, frequently asked questions, Q&A documents, and other scientific resources.

Critically evaluate clinical, biomedical, and scientific evidence and translate complex data into clear, audience-appropriate communications.

Partner with regional and global Medical Information colleagues and cross-functional teams, including Medical Affairs, Clinical Development, Regulatory, Global Patient Safety, Quality, Operations, and Commercial, as appropriate.

Support Medical Information readiness for product launches, label updates, new data disclosures, scientific congresses, and other business-critical milestones.

Monitor new publications, congress data, regulatory updates, and emerging evidence to identify content updates, knowledge gaps, and potential inquiry trends.

Analyze Medical Information inquiry data to identify insights, customer needs, and content gaps, and communicate relevant findings to internal stakeholders.

Provide scientific and process training to internal colleagues, contact center teams, and external vendors, as required.

Provide oversight and direction to external vendors or consultant writers, including review of deliverables for scientific accuracy, quality, consistency, and timeliness.

Maintain complete and accurate documentation in the Medical Information request-handling system and applicable content repositories.

Identify, document, and report adverse events and product complaints in accordance with applicable procedures and timelines.

May support Medical Information activities at scientific congresses and respond to scientific questions; travel may be required.

Contribute to strategic and operational initiatives that improve Medical Information quality, consistency, efficiency, and stakeholder value.

Required Qualifications:

Advanced scientific or medical degree, such as an MD, PhD, PharmD, or equivalent.

Minimum of 5 years of Medical Information experience within the pharmaceutical or biopharmaceutical industry preferred.

Demonstrated experience independently managing complex medical inquiries and developing high-quality scientific response content.

Strong knowledge of pharmaceutical industry standards and applicable legal, regulatory, safety, and compliance requirements related to Medical Information.

Advanced ability to critically appraise and synthesize clinical and scientific literature and communicate findings accurately to varied audiences.

Excellent written, verbal, and interpersonal communication skills, with the ability to work effectively across functions, regions, and levels of the organization.

Strong project management, prioritization, problem-solving, and organizational skills, with the ability to manage multiple deliverables in a fast-paced environment.

High attention to detail and a consistent commitment to scientific accuracy, fair balance, quality, and compliance.