Quality Assurance Manager

Quality Assurance Manager

Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care.

Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience.

Why Work for Us:

We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you're looking for purpose, stability, and growth—this is the place to be. Join our team!

Position Summary: The Quality Assurance Manager serves as a hospice subject matter expert and Home Care Home Base (HCHB) super-user responsible for auditing, monitoring, implementing, and evaluating quality processes to ensure compliance with regulatory, accreditation, and professional standards. This role conducts internal audits, manages special projects, and partners with leadership to support the Quality Assurance Improvement Plan. The Manager collects, analyzes, and reports outcomes to the Compliance Department.

Essential Duties:

• Serve as a resource to the clinical team and provide compliance guidance.
• Conduct ongoing medical record audits to ensure adherence to state, federal, ACHC, CHAP and professional standards.
• Assist with mock surveys and recommend corrective actions.
• Develop and implement corrective action plans based on audit findings.
• Review patient charts and provide documentation feedback to leadership.
• Complete time-sensitive audits and clinical projects.
• Collaborate with market leadership to improve patient care, satisfaction, and quality outcomes.
• Provide evidence-based training and education related to compliance and audit results.
• Educate staff on Hospice Quality Report Program (HQRP) interpretive guidelines.
• Report audit findings accurately to leadership and compliance.
• Perform other duties as assigned.

Qualifications:

• Graduate from an accredited school of nursing, minimum associate's degree in nursing; Bachelor's degree in nursing preferred.
• Active Registered Nurse (RN) license.
• Minimum of 2 years of clinical home health or hospice experience.
• Minimum 1 year managing EMR back-office workflows; HCHB experience preferred.
• Valid driver's license, auto insurance and reliable transportation.
• Strong knowledge of state/federal regulations and hospice care standards, ACHC or CHAP knowledge preferred.
• Experience with identifying compliance issues and implementing corrective actions.
• Experience developing and delivering effective training strategies.
• Excellent communication, relationship-building, and coaching skills.
• Ability to manage multiple projects independently with attention to detail.
• Proficient in MS Office Suite (Word, PowerPoint, Excel, Outlook).
• Must be willing and able to travel up to 20% of the time, including overnight and occasional extended trips as needed to support business operations.