Service Manager

Service Manager Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. What does a "Day-in-the-Life" look like? Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day: Monitoring branch scheduling and ensuring pest tech routes are successfully completed Ensuring regulatory compliance and safety standards are met or exceeded Responding to customer concerns, including resolving cancellation requests Inspecting and evaluating the performance of Pest Technicians Monitoring and maintaining inventory levels of pest control products Facilitating continual training of local sales and service teams What do I need to be successful? An associate's degree (a four year degree is highly desirable) Must possess a valid driver's license from state of residence Having 1‑2 years of related experience is very helpful, but not required Willingness to relocate is highly desirable You are able to effectively lead and motivate others You have strong communications skills – verbal, written, and presenting You are good at problem solving and coming up with practical solutions You are able to build rapport easily and establish trust with customers and employees You are detail oriented and understand the importance of safety You have a good aptitude for basic/intermediate math – necessary for doing calculations related to sales and service Given the nature of the business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary Why should I choose Terminix? Comprehensive training and licensure, all paid by the company Company vehicle, gas card, cell phone, and laptop Highly competitive compensation Opportunities for advancement and career growth Medical, dental and vision coverage + discounts on Terminix brands Short/long-term Disability and Life Insurance Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Pay Range Yearly: $57,000.00 - $92,000.00 Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work. #J-18808-Ljbffr