Advanced Medical Support Assistant

Medical Support Assistant

Major duties include (but not limited to):

• Follows both oral and written instructions and/or directives as given by the management.
• Requests updated Veteran information by telephone and written correspondence as needed.
• Assist in training new employees.
• Conduct reviews and reports as assigned in relation to Community Care activities.
• Provide technical information and assistance concerning entitlement to CITC medical benefits, as well as information related to policies and procedures.
• Maintain all tracking logs as required.
• Input data in individual tracking logs, VA systems and third-party payor systems accurately.
• Collaborates with the external and internal vendor's and employees to facilitate prompt Veteran care.
• Schedules appointment information into the scheduling system.
• Follow procedures to obtain medical records and documentation as outlines per VA policy.
• Clear copier of faxed medical records/documents daily.
• Verify services performed, matches the services authorized, and scan the records through computerized medical systems.
• Scan a minimum number of medical records weekly.
• Maintains appropriate spreadsheets and reports for tracking and productivity purposes to meet performance measures.
• Annotate in medical data systems to show proper follow-up on consults that can't meet all directives, guidelines, local policies and procedures.
• Utilize correct correspondence, including various forms, letters, and reports.
• Review accuracy of all authorizations, consult information, and scanned medical records.
• Demonstrate thorough knowledge and proficiency in the use of assigned computer programs.
• Coordinate with medical providers on behalf of Veterans and obtains medical data.
• Coordinate with clinical staff for approval/disapproval of non-VA outpatient medical care.
• Respond to email and phone messages on a direct line and a customer service line.
• Participate in team huddles and team meetings designed to help manage consults.
• Independently follow up on team huddles by sharing information and collaborating with the team to ensure Veterans receive timely care.

Work Schedule: Monday through Friday, 7:30 am - 4:00 pm

Recruitment Incentive (Sign-on Bonus): MAY BE authorized to highly qualified candidates

Permanent Change of Station (Relocation Assistance): Not authorized

Student Repayment Program: This occupational series may be eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates. Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact View email address on click.appcast.io for more information.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 000000

US Department of Veterans Affairs