Fraud Operations Specialist
$41.6k - $53.6kCitibank (Switzerland) AG
- # Fraud Operations SpecialistApplyremote type: Hybridlocations: Jacksonville Florida United States: Johnson City Tennessee United Statestime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 23, 2026 (10 days left to apply)job requisition id: 26986588The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.**Responsibilities:*** Perform investigation of potential fraud activity on existing credit card accounts.* Respond to inbound client inquiries and assist with specific service-related requests and concerns* Provide solutions to client issues through the usage of all available resources under limited supervision* Complete assigned tasks in an accurate and timely manner* Consistently achieve individual and team performance targets* Contact card members to verify charges and recent activity to identify any potential fraud* Ensure a positive customer experience while* Determine specific verification procedures to be used in processing customer’s information* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.**Qualifications:*** 1-3 years relevant experience* Minimum 1 year of customer service experience* Ability to process both inbound and outbound client calls* High attention to detail with the ability to interpret data and organize information* Consistently demonstrates clear and concise written and verbal communication* Demonstrated ability to remain unbiased in a diverse working environment**Education:*** High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Fraud experience, at least 12 months, requiredHybrid- HOP to HOP Eligible------------------------------------------------------## **Job Family Group:**Operations - Services------------------------------------------------------## **Job Family:**Fraud Operations------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**Jacksonville Florida United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$41,600.00 - $53,600.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
- J-18808-Ljbffr Citibank (Switzerland) AG
Vacancy posted 1 day ago
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