Patient Service Representative - Outpatient Rehab (Float Per Diem)

Location: 1559 Sullivan Ave S Windsor (10101) Shift: This position will cover clinics in Manchester, South Windsor, Vernon, Windsor, Glastonbury Position Description The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsibilities include patient scheduling, pre‑registration, registration, insurance verification, insurance authorization, and ensuring patients have been cleared for rehab outpatient office visits. This is a per diem float position covering the clinics listed above. Responsibilities Greets and registers arriving patients, completes registration forms and verifies insurance Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics Collects co‑payments and office charges as needed and explains office payment billing policies to patients Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.) Schedules follow‑up appointments and completes the necessary requisition forms and pre‑cert exams Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary Reconciles billing and co‑pays; refers payment and insurance problems to Billing Department Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception Provides back‑up support to other front desk staff and performs other related duties in support of efficient operations of the site Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience Qualifications High school diploma or equivalent required; Associates’ or Bachelor’s degree in a clinical or business field preferred. 1–2 years in a medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits. Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits. Bilingual (highly preferred). Benefits Hartford HealthCare offers competitive benefits designed to ensure work/life balance. Career development and growth opportunities are available across locations in the state. #J-18808-Ljbffr Hartford HealthCare