Patient Service Representative - Outpatient Rehab (Per Diem)

Location Detail: 85 Seymour Street - HHMOB (10117) Shift Detail: Shifts will vary Mon through Thur. 7:30am-7pm, Fridays 7:30am-4pm Position Description The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensuring patients have been cleared for Rehab Outpatient office visits. The Patient Service Representative performs a variety of secretarial, billing and clerical duties, including utilizing the electronic medical record (EMR) to schedule follow‑up and specialty appointments, process patient charges, coordinate referrals, prepare proper paperwork, collect pertinent patient information, answer phones, and perform other related duties as assigned. Provides administrative support to the office staff. Requires understanding of Rehab procedures and patient history requirements for Rehab procedures. Responsibilities Greets and registers arriving patients, completes registration forms and verifies insurance. Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter. Provides information to new patients prior to visits in accordance with department policies, and enters/updates patient demographics. Collects co-payments and office charges as needed and explains office payment billing policies to patients. Schedules new patient appointments, follow‑up appointments, and informs patients of essential preparation requirements prior to visits (referrals, medical reports, etc.). Qualifications High school diploma or equivalent required; Associate’s or Bachelor’s degree in a clinical or business field preferred. 1–2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits. Proficiency in healthcare terminology and billing practices; experience with obtaining authorization and benefits. Bilingual (highly preferred). Benefits Competitive benefits program designed to ensure work/life balance. #J-18808-Ljbffr Hartford HealthCare