Patient Service Representative - Outpatient Rehab (Per Diem)

Location Detail: 100 Grand Street New Britain (10126) Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with pride in what we do, knowing every moment matters. Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut with services across acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and community settings. The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for patient scheduling, pre-registration, registration, insurance verification, insurance authorization, and ensuring patients are cleared for Rehab Outpatient office visits. Performs a variety of secretarial, billing and clerical duties using the electronic medical record (EMR) to schedule follow up and specialty appointments, process patient charges, coordinate referrals, prepare paperwork, collect pertinent patient information, answer phones, and provide administrative support to the office staff. Requires understanding of Rehab procedures and patient history requirements for Rehab procedures. Responsibilities Greets and registers arriving patients, completes registration forms and verifies insurance. Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter. Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics. Collects co-payments and office charges as needed and explains office payment billing policies to patients. Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.). Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams. Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary. Reconciles billing and co-pays; refers payment and insurance problems to Billing Department. Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception. Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site. Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience. Qualifications High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred. 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits. Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits. Bilingual (highly preferred). Hartford HealthCare offers opportunities for career development and growth across locations in the state. This role supports a patient-centered environment with a focus on high-quality, customer-focused outcomes. #J-18808-Ljbffr Hartford HealthCare