People and Operations Director

Number of Positions: 1

Work Location: Hybrid On-Site/Remote

Position Overview

The Director, People Operations ensures daily operations including, technology, site finances, staff HR & general site support at the site-level

Job Description

Key Responsibilities

Budget and Finance

• In partnership with the Executive Director, monitor and provide monthly reporting on expenses and forecasts
• Monitor departmental expenses and recommend strategies to ensure that City Year Buffalo meets quarterly expense goals
• Manage purchasing and invoice processes, including expense reports, purchasing cards, petty cash, travel budgets (when applicable)
• Lead annual budget design process for site
• Serve as the liaison to Site Board Governance Committee

People Strategy

• Working with the Executive Director, lead a data-driven strategy to foster a positive staff culture, including professional development and staff engagement initiatives
• Partner with hiring managers to develop and coordinate lead talent sourcing, recruitment and hiring strategy for all open positions
• At a high level, coordinate new staff onboarding to ensure all new staff have the necessary materials, information, and support to start strong
• Lead, manage, support, and monitor the development and implementation of City Year Buffalo’s site strategic plan to ensure departmental, individual, and site-wide goals are met through the application of continuous improvement principles while ensuring the plan remains aligned with staff capacity, financial resources, and stakeholder support
• Serve as liaison with City Year headquarters as a part of the People Points community, helping to weigh-in on, develop and communicate organization-wide policies and practices
• Support staff and AmeriCorps members with understanding and navigating City Year benefits and HR policies and resources; serve as a point person for HR related policies and questions as needed
• Works in collaboration with all site departments to ensure effective, smooth support site-wide collaboration of site wide events (Opening Day, Graduation, etc.)

Site Operations

• Lead efficient and positive operational impact of City Year Buffalo site
• Oversee responsibilities of maintaining relationships with building management and vendors to proactively address issues in a timely manner
• Maintain and update site internet and communications, including SharePoint and Microsoft Teams environment, as well as support user-experience in other systems, including Workday, and the Microsoft Suite
• Manage office camp-firing policies (community upkeep and maintenance) and communal office space to ensure consistent organization and cleanliness
• Lead the successful implementation of Corps Experience elements including uniform management, bus passes, pantry, relocation payments, and temporary housing efforts
• Target and assess IT issues and needs at the site-level and track site assets

Board and Internal Communication Support

• Serve as the staff point for the Board Governance committee and assist other committees with special projects by conducting research, collecting, and analyzing data, drafting reports, and preparing presentations for internal and external stakeholders.
• Create board pre-read documents, presentations, and collateral materials for site board quarterly meetings focused on human resources, finance, and operations
• Support the media and messaging needs of crisis management for site

Compensation and Benefits

• Compensation commensurate with experience.
• Range of $65,000 to $70,000.
• Great benefits including health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.
• Benefits Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays.
• You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs.
• Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.

Employment at City Year is at-will. City Year does not sponsor work authorization visas.

City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career.

City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa. A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America.

At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential.

As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Learn more at City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.