Director of Client Services

Job Description

Job Description

We are working with a client who is looking to hire a Director of Print Production. This role owns service excellence, team performance, and client satisfaction while partnering closely with Sales and Leadership on strategy, delivery, and growth.

What You’ll Do

• Lead and develop a team of client service managers and professionals
• Drive service excellence, client satisfaction, and operational efficiency
• Partner with Sales to support renewals, upsell, and new business initiatives
• Oversee implementation and execution of products and services
• Serve as senior escalation point and remove operational roadblocks
• Manage capacity planning, staffing, workflows, and process improvement
• Support client onboarding, business reviews, and new implementations
• Own team performance, reporting, compliance, and succession planning

• Bachelor’s degree or equivalent combination of education and relevant experience.

• At least 10 years of experience in client services, account management, or a related leadership function.

• MUST HAVE experience in print production, in-store signage and retail

• Proven success leading service or account teams in a client-facing environment with complex stakeholder management.

• Strong background in account management, annual planning, and setting strategic direction for teams and client programs.

• Knowledge of print production and the ability to coordinate with external service or print partners.

• Excellent communication and presentation skills, with the ability to explain programs, processes, and expectations clearly.

• Demonstrated ability to manage performance, mentor team members, and support succession planning.

• Willingness to travel occasionally and work outside standard hours when business needs require it.