HR Director, Client Service

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

About the role:

CLA is seeking to hire an HR Director to join our Talent Solutions team. This is a key role in our Talent Solutions, HR Consulting and Outsourcing team. This individual is responsible for managing and developing their engagement team members, overseeing client engagements in their portfolio, and delivering tailored HR solutions to meet client needs. This leader will act as a trusted advisor to clients, ensuring operational excellence, strategic alignment, and the successful delivery of HR solutions.

As an HR Director you will be responsible for:

• Client Engagement and Relationship Management:

  • Serve as the primary point of contact for clients, build strong relationships and drive high levels of client experience and satisfaction.

  • Collaborate with clients to understand their business objectives, challenges, HR needs, and provide strategic guidance.

  • Oversee multiple client engagements, supporting on-time and quality delivery of HR solutions.

  • Adhere to service-level agreements and ensure all HR deliverables comply with relevant laws, regulations, and industry standards.

  • Monitor client feedback and continuously improve engagement strategies to exceed client expectations.

  • Design and implement innovative HR solutions tailored to client needs.

  • Stay updated on HR trends, technologies, and best practices to offer cutting-edge solutions.

  • Identify market trends and opportunities to expand service offerings and clients.

  • Responsible for driving growth in existing client engagements.

• Team Leadership:

  • Lead, inspire, and mentor Sr.HR Generalists, HR Generalists, and HR Coordinators on your engagement team.

  • Assist in hiring, coaching, performance, and onboarding of team members.

  • Foster a collaborative and inclusive team culture that emphasizes professional growth, innovation, and accountability.

  • Identify skill gaps and provide training and coaching to upskill team members, ensuring alignment with evolving client needs.

  • Support family members Inspired Careers.

  • Set clear performance objectives and conduct regular evaluations to track team progress and address challenges.

• Operational and Financial Management:

  • Develop and manage budgets for client engagements, ensuring profitability and operational efficiency.

  • Optimize processes and workflows to enhance the quality and scalability of HR consulting and outsourcing services.

  • Analyze key performance indicators (KPIs) to measure the success of HR initiatives and client engagements.

  • Own the billing process for your client engagements and collaborate with CLA Client Relationship Leaders (CRLs) to ensure that project work billings are accurate and up to date, ensuring that they are compliant with client contracts and CLA policies and procedures.

• Quality and Risk management:

  • Understand firm policies and controls around independence and implement procedures to protect the firm and our clients.

  • Identify sensitive issues and consult with firmwide service specialists as needed.

What you will need:

• 10 years of relevant experience is required

• Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree. Degrees in Human Resources Management, Business, or related field preferred. Master's degree or MBA preferred

• A minimum of one of the following HR certifications is required or the ability to obtain 180 days of hire:SPHR, SHRM-CP, or SHRM-SCP certification

• Advanced Microsoft Word, Excel, PowerPoint, and other Office products. Experience with the HRIS systems such as is preferred: ADP Run, ADP Workforce Now, Gusto, SAP SuccessFactors, Workday, Oracle Fusion Cloud, and Rippling.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)

• Up to 12 weeks paid parental leave

• Paid Volunteer Time Off

• Mental health coverage

• Quarterly Wellness stipend

• Fertility benefits

• Complete list of benefits here

Our approach to compensation emphasizes collaboration and career growth. We pay competitive wages and view compensation as an investment in our people. Factors such as geography, experience, education, skills, and knowledge may impact position of pay within the range.

The compensation range for this position in Minnesota is: $105,600-$181,000

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.