Assoc Install & Service Tech

Associate Install & Service Tech

Austin, TX/Full-time

Your responsibilities

The Associate Install and Service Technician will receive mentorship from Field Service technicians and leadership to undertake repairs to all BSH domestic appliances in customers' homes and further support the builder service program with data collection, installation services and repairs to recently installed appliances at BSP sites.

Assist Field Service Technicians in the repair and maintenance of BSH major appliances. This includes troubleshooting issues, replacing faulty parts, and ensuring that repairs are completed accurately and efficiently.

Under the guidance of the Supervisor/Team Trainer, Field Service/ Field Service Technician, send progress updates to other technicians, supervisors, and customer service teams throughout the day. Provide updates on repair status, any challenges encountered, and estimated completion times.

Assist in the installation of all assigned BSH major appliances as directed by management. This may involve helping Field Service Technician set up new appliances, connecting electrical and plumbing components, and ensuring proper functionality.

Assist the BSP regional manager in data collection and repairs by traveling to all BSP sites within the United States.

Perform various administrative duties, including updating work orders on a daily basis, documenting completed repairs, and submitting necessary paperwork promptly. Maintain accurate records of completed repairs and ensure all necessary documentation is properly filed.

Take responsibility for maintaining a clean and operational vehicle.

Perform all other duties as assigned

Your profile

0-2 Years Appliance Service Technician experience required

0-2 Years Customer Service Role experience required

Two Year College Technical Trade school preferred

Excellent customer relations skills

Functional basic math skills

Ability to explain actions taken to customers in an understandable and logical manner

Excellent verbal and written communication skills

Self-disciplined and motivated

Effective organization and time management skills

Ability to assist in repairs effectively while applying safe practices on the job

Excellent Mechanical aptitude

Ability to complete multiple repairs/installations daily

Ability to work with minimal supervision

Competent in basic computer operation, email, etc.

Ability to use basic hand tools and power tools

Travel percentage 50%

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.

Wellness Plan that allows participating employees to earn lower medical care premiums.

401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.

Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.

Unlimited paid vacation for all Director and above level positions.

The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).

40 hours of paid personal leave (Production Line).

12 days of paid holidays per year (max 8 hours paid per day).

Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.

BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further information

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.