Operations Agent

Charter Operations Agent

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Charter Operations Agent you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Charter Operations Agent Overview:

The Charter Operations Agent is a key member within the SOC (System Operations Control) team and provides customer service to both internal and external clients during the operational day. This position is responsible for the timely and accurate dissemination of information to multiple stakeholders including flight dispatch, maintenance, vendors, external clients as well as the SOC Duty Manager. The ideal candidate for this position is a motivated self-starter who enjoys thinking outside the box and striving to always deliver the best customer service possible to set the Sun Country charter experience apart.

Essential Roles and Responsibilities:

• Answer phone calls from clients, vendors and charter representatives while maintaining a high level of professionalism during stressful situations and delivering excellent customer service.
• Monitor all charter flight activity and communicate movement and delay notifications to relevant clients and vendors in a timely manner.
• Maintain control and confidentiality of client manifests and security sensitive information.
• Upload and disseminate passenger manifests for public and private charters as necessary.
• Collaborate and assist in developing the execution of irregular operations within the Charter Desk Lead and SOC, as well as with internal and external stakeholders.
• Confirm services and transitions arranged for charter operations.
• Perform tasks in accordance with Sun Country Airlines policies and procedures while maintaining a high level of operational safety and integrity.
• Other duties as assigned by management.

Required Qualifications:

• Associates degree or relevant work experience
• 1+ year(s) of related experience at an airline
• Customer service experience
• Excellent communication skills, both written and verbal
• Strong organizational and problem-solving skills
• Ability to work effectively with minimal supervision under stressful situations
• Intermediate knowledge of Microsoft applications (Excel, Word, OneNote, Teams) and able to use or quickly learn applications
• Ability to prioritize, pivot and multitask in a rapidly evolving airline operations environment
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test

Preferred Qualifications:

• Working knowledge of Navitaire applications (GoNow, SkySpeed)
• Previous charter, ground handling, or airline operations experience

Compensation:

Pay: $20.50 USD per hour. This is the base compensation hiring for this role.

Classification:

Full-Time, Non-Exempt

Work Location:

Minneapolis, MN (onsite)

Supervisory Responsibility:

None

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.