Automotive Service Advisor

About the Role AAA Club Alliance is looking for an Automotive Service Advisor to serve as the primary point of contact between customers and our skilled in‑shop technicians. In this role, you will guide customers through the repair process, ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. Location 3439 Pendleton Circle, Middletown, OH 45005 Compensation Starting base compensation: $21.50 per hour. Actual pay will be based on factors such as experience and geographic location. Additional earning potential through monthly performance bonuses, spiffs, and contests is available. Schedule Full‑time, 5 days per week – Sundays are off every week, plus one additional day off scheduled based on business needs. Your Impact Greet customers, answer calls, and schedule appointments promptly and courteously. Review recommended repairs and services with customers to ensure clarity and understanding. Communicate updates if costs, timing, or scope of work change, documenting approvals accurately. Distribute work to shop technicians and track progress to ensure timely, high‑quality results. Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed. Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due. Other duties as assigned. Qualifications High School Diploma or equivalent. Minimum three years in a fast‑paced customer service/sales role in the automotive industry, or prior automotive industry experience preferred. Knowledge of automotive technology and the ability to communicate service needs clearly to customers and technicians. ASE Service Advisor Certification is a plus but not required. Valid driver’s license. Strong communication skills for collaborating with the team. Authorized to work in the USA. Ability to pass pre‑employment screenings if offered a position (background check, drug screening). Benefits Medical, Dental, and Vision plan options. Up to 2 weeks paid parental leave. 401(k) plan with company match up to 7%. 2+ weeks PTO within your first year. Paid company holidays. Company‑provided volunteer opportunities plus 1 volunteer day per year. Free AAA Membership. Continual learning reimbursement up to $5,250 per year. EEO Statement ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. ACA welcomes and supports applicants from diverse backgrounds and experiences to meet our goals and serve our members and customers. All hiring decisions are based upon ACA’s operating needs and applicant qualifications, including but not limited to experience, skills, availability, and job performance. #J-18808-Ljbffr