Apple Manager - Washington University Campus Bookstore

Pay Rate - $22.25 - $25.00 per hour Position Overview The Apple Manager I will oversee Apple Department operations, such as inventory and visual merchandising, while adhering to contracts with Apple and other licensed products. Hiring, training, and developing team members in these disciplines. Coordinates sales promotions with the Home Office and manages execution in the store. This position also assists customers and suggests a selection of computer products based on knowledge of current products and familiarity with manufacturer's offerings and product reviews. Demonstrates knowledge of Follett systems and strategies; effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett values—Integrity, Accountability, Customers, Each & Every Associate, Innovation, and Teamwork. Responsibilities Drive strong customer initiatives focused on solutions‑based selling and an exceptional customer experience. Provide leadership to the employees of the computer products department, including assigning and evaluating work, interviewing, hiring, and training new employees. May oversee technicians and repair operations, ensuring team members obtain and maintain appropriate certifications as required by licensing contracts. Diplomatically manage multiple commitments to customers, staff, and operations. Assist customers in finding computer products. Manage the special order functions and notify customers. Provide solutions to institutional buyers through developing strategic partnerships with campus contacts and key decision‑makers within the institution. Evaluate and propose appropriate orders to achieve sales goals and ensure inventory levels meet vendor requirements and campus expectations. Analyze sales trends and report to leadership. Continuously develop own knowledge and ensure staff is developing current computer/technology products and staying abreast of company communications. May call vendors to verify price, availability, or order status. Interact with the Store Manager and Home Office on promotions, author events, sales, budgets, and procedures. Coordinate storewide promotions with other departments as appropriate. Promote cross‑merchandising standards with the Course Materials Department Manager. Meet with faculty and staff to promote store services. Work with the store manager and Home Office to develop strategies to impact sales and contribute to the profitability of the location. Keep up‑to‑date on current computer/technology products industry trends by reading newsletters and reviews, and stay abreast of the company’s communications. May be required to acquire and maintain additional computer certifications. Check that WinDSS ticketing processes are followed and all merchandise is accurately ticketed. Verify that cashiers use correct SKU numbers for special events and special orders and that dump SKUing is kept to a minimum. Conduct and audit inventory cycle counts. Monitor scanning rate analysis and, with the store manager’s assistance, drive improvement. Act as a liaison to the Home Office regulated processes related to Return‑to‑Vendor (RTV) receiving and scanning. Maintain systems of customer data, purchase orders, and invoices in accordance with store policies and procedures. Provide timely billing and collection of payments, monitor accounts receivable aging status. Verify shelves are organized appropriately, stocked, and meet visual merchandise standards guidelines. Actively create and execute a calendar of events, both corporately driven and local, to promote the sale of computer products. Set up displays to promote seasonal, school, and special event recognition days or weeks. Pull computer products from the shelf for returns following RTV procedures. May manage the store in the absence of the store manager or supervise other departments from time to time. May open or close the store. Perform other duties as assigned. Requirements 2–5 years of relevant experience. High School Degree or equivalent. 2–3 years of previous trade computer products experience desired. Advanced computer products knowledge. Typically requires approximately 5–8 years of experience in progressively more complex functions or businesses. May include 1–3 years of experience as a supervisor. May have advanced degree in area of expertise. Benefits Medical, Dental, and Vision Voluntary insurance plans 401(k) + 100% company match (up to 4%) 80 hours vacation + sick days 10 paid company holidays Quarterly bonus plan Follet Higher Education is a drug‑free workplace environment. Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr Follett Corporation