In Room Server

Kessler Hotels

Kessler Hospitality's portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel's exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah's entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.

Location

Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you're here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder.

Find floor-to-ceiling windows around every corner of our lodge, and earth-inspired details in everything from the chandeliers to the wine room. Make yourself comfortable with beautiful balconies and majestic accents. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or delight in Greenville's natural beauty from our perfectly manicured event lawn. With an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds, you will find yourself deeply connected to all this destination offers.

Overview

The overall objective and purpose of the Restaurant Server position is to provide hospitable service to our guests. The incumbent is responsible for serving food and beverage to our guests to create an exceptional guest experience. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

Responsibilities

• Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
• Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
• Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
• Maintain the integrity of Company proprietary information and protect Company assets
• Maintain a thorough knowledge of menu items, beer, liquor and wine
• Clears and resets counters or tables at conclusion of each course.
• Assists dining room servers in the food and beverage service, set tables, keep menus clean, clean table between servings, menu knowledge.
• Assists with providing tables with beverages.
• Removes solid linens and replaces with clean linen.
• Transports dirty dishes to dishwashing station.
• Polish silver and glass as needed.
• Present menu, answer questions and make suggestions regarding food and beverage.
• Explain, pair and recommend wine from wine list
• Serve food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards
• Relays orders to kitchen through POS and helps serve courses from kitchen and service bars
• Totals bill and accepts payment
• Proficiently utilizes the property management systems and follow cash handling procedures
• Clears and resets tables at conclusion of each course
• Sets up dining room in thorough and swift manner
• Complete opening and closing procedures as well as daily side-work
• Inventory and restock supplies as needed
• Maintain complete knowledge in the use of all office equipment, property management systems and access according to specifications
• Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned
• Knowledge of guest service etiquette and proper food and beverage serving techniques
• Ability to perform all tasks related to restaurant server and proficiently use job-related software, property management systems and office equipment
• Ability to remain calm in various situations, use sound judgement and effectively solve problems
• Ability to work quickly, prioritize, and maintain service at multiple tables at a time
• Ability to read and interpret documents such as safety rules and procedural manuals
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
• Strong written, verbal, and interpersonal skills

Qualifications

High school diploma, GED Degree, or related training equivalent - required1+ year of relevant work experience in similar scope and title requiredExperience within luxury brand/markets - requiredStudent or graduate of hotel management preferred

Must be comfortable working in a shared space, with constant noise, without the use of a private office.Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.Push, pull, and lift up to 20 lbs.While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.