Client Support Specialist, Background Screening
Ministry Brands
- # Client Support Specialist, Background ScreeningApplylocations: US-Tampa, FL: US-Tulsa, OKtime type: Full timeposted on: Posted Todayjob requisition id: R803Ministry Brands is looking for a **Client Support Specialist, Background Screening**to join our growing team!**Who we are**Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.As a part of Ministry Brands, we are a fast growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma and Tampa, Florida. Our mission is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service and commitment to excellence. Come be a part of a rapidly expanding organization that fosters employee engagement, as well as personal and professional growth! **Working Location:**This is a hybrid role based out of our Tampa, FL or Tulsa, OK offices. In this role, you will work from home 2 days per week and in the office location 3 days per week.**Quarterly Incentive Program**This position is eligible to participate in our quarterly incentive program. Associates in this role may receive bonus payments each quarter in which the Protection division achieves its financial targets. Bonus amounts and eligibility are determined at the company's discretion based on overall business and individual performance.**What you'll do*** Provide user support to improve the experience of customers and/or end-users of their assigned product.* Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls* Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution* Collaborate with team members to provide resolutions to customer inquiries* Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes* Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue* Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.**Who you are*** Experience in customer service, support, or other customer-facing roles* High school diploma or an equivalent combination of education and experience* Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook* Demonstrated ability to learn and understand ticketing software applications* Excellent verbal and written communication, organization, and follow up skills* Clearly describe technical detail in emails and calls* Discern appropriate resolution and escalation paths* Ability to work effectively and accurately within a fast-paced, deadline-driven environment**Benefit offerings designed to promote a life of balance!** At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. **Robust healthcare options** – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.**Flexible paid time off –**There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!**Paid parental leave** – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.**Mental health support**–Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.**Professional development reimbursement**–Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.**Employee Recognition & Rewards -**At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- J-18808-Ljbffr Ministry Brands
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Client Support Specialist, Background Screening in Tampa, FL vacancy
- Ministry Brands is seeking a Client Support Specialist, Background Screening to enhance customer experiences and provide user support. This hybrid role, based out of Tampa, FL, involves assisting clients through various communication channels. The ideal candidate will have...SuggestedWork at officeFlexible hours
- Fintech is seeking a Client Support Specialist in Tampa, Florida. The role focuses on maintaining client relationships, providing support, and... ...strong interpersonal skills, problem-solving abilities, and a background in client service. Benefits include Employer Matched 401K...Suggested
- ...vibrant. LSF is seeking a talented Support Specialist who wants to make an impact in the... ...Must maintain confidentiality of all client information Why work for LSF? LSF... ...Florida is mandated to perform background screenings for employment in accordance with the...SuggestedFull timeWork at officeFlexible hoursAfternoon shift
Lutheran Services Florida
Temple Terrace, FL29 days ago - ...Join Fintech in Tampa, Florida as a Client Support Specialist! The Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company's...SuggestedTemporary workCasual workLocal area
Fintech
Tampa, FL21 hours ago $18 per hour
...Family Support Specialist Are you excited by the prospect of working for an organization... ...will vary according to the needs of the clients. What We Offer: ~$18.00 per... ...by federal, state, or local law. Background Screening Requirements: It is our policy at Gulf...SuggestedHourly payInternshipLocal areaImmediate startFlexible hoursGulf Coast JFCS
Tampa, FL2 days ago- Dreamstravelcr is seeking a Remote Travel Client Support Representative to assist travelers with their travel-related needs. This role involves providing support, answering questions, and ensuring a positive client experience. The ideal candidate should have strong customer...Remote work
Dreamstravelcr
Tampa, FL21 hours ago $18.67 per hour
...Job Description Job Description Now Hiring! Technical Support Specialist This is an administrative role with technical support... ...experience. Eligibility status, as determined by Level 2 background screening in accordance with Florida Statutes, Chapter 435 and/or...Full timeTemporary workWork at officeLocal areaImmediate startMonday to FridayACTS
Tampa, FL9 days ago- ...Client Support Specialist We have an exciting opportunity for a remote, licensed Client Support Specialist in the Greater Tampa, FL Metro area! While you will work from home, you must reside near the Greater Tampa, Florida area as occasional in-person participation...Remote jobWork from home
- A leading insurance firm in Tampa is seeking an Account Executive Support Specialist to support Account Executive teams by providing high-quality service, preparing premium finance quotations, and conducting credit analyses. This entry-level role requires strong communication...
- A financial services consultancy is seeking a Customer Support Analyst to provide high-level support for client accounts and documentation migration. This role involves interactions with high-net-worth clients and internal stakeholders, requiring strong communication and...Flexible hours
- Abacode is seeking a Client Support Technician II for the Oracle HR Help Desk team in Tampa, Florida. This pivotal role ensures a smooth digital experience for clients by managing help desk incidents, maintaining service level agreements (SLAs), and improving client sentiment...
$19 per hour
...families. General Purpose of Job The Peer Support Specialist provides guidance and support to... ...listening to build trust and rapport with clients. They demonstrate empathy, patience,... ...check is a requirement. Criminal background screening (fingerprinting) (Local Law Enforcement...Hourly payFull timeWork at officeLocal areaMonday to FridayAfternoon shift- Truist is seeking individuals for a position that involves providing sales and service support to Relationship Managers managing Commercial client portfolios ranging from $2-500MM in annual sales. The role requires a high school diploma or equivalent, alongside five years...
$17.5 per hour
...seeking a Community Associate in Tampa, Florida, to foster a cohesive community and manage customer support tasks. The role involves preparing the center and assisting clients with various needs, ensuring a welcoming environment. The ideal candidate has strong...Hourly pay- ...Medical Support Specialist - BH - 152785 Tampa:Northside Behavioral Hlth | Clinical | Full Time... .... This role may be responsible for screening the patient for TMS, obtaining prior... ...screening through the Florida Care Provider Background Screening Clearinghouse, managed by...Hourly payFull timeWork at officeShift workWeekend work
$30 - $32 per hour
...Description Provide our clients office with a dedicated technology... ...and provide implementation support • Provides technical... ...headquarters technical support specialists, software/hardware companies... ...process, including sourcing, screening, and evaluating candidates. AI...Contract workTemporary workWork at officeLocal areaTEKsystems
Tampa, FL3 days ago- ...National Account Support Specialist Diversified Maintenance is hiring a National Account Support Specialist. The National Account Support Specialist provides overall support for client operations and relationships, serving as a consistent point of contact and ensuring...Local area
- ...Able to commit a consistent schedule Must pass a basic screening ( e.g. background check) Motivated to gain healthcare experience for career... ...to the operation of the clinic. Supervision and Support Assigned supervisor Weekly feedback and progress check...InternshipWork at officeFlexible hours
Harmony United Psychiatric Care
Lutz, FL4 days ago $16 per hour
...first culture, growth opportunities, and supporting local communities we set the stage for... ...as the first point of contact for clients and is very critical in delivering and... ...necessity. Certain positions may require Florida Level 2 background screening. Details: SSC...Hourly payDaily paidFull timePart timeWork at officeLocal areaImmediate startRemote workMonday to FridayCompass Group, North America
Tampa, FL2 days ago$72.8k - $130k
...Senior Practice Support Specialist WellMed, part of the Optum family of businesses, is seeking a Senior Practice Support Specialist to... ...practices in managing high-cost patients and ensuring follow-up on screenings and lab measures Referral & Specialist Strategy...Minimum wageFull timeWork experience placementWork at officeLocal areaWork from home$37k - $39k
...Support Coordinator Are you excited by the prospect of working... ...responsible for referral and screening coordination and the delivery... ...situations. Potential exposure to clients who may be verbally and/or... ..., state, or local law. Background Screening Requirements: It is...InternshipWork at officeLocal areaImmediate startFlexible hoursGulf Coast JFCS
Tampa, FL4 days ago- ...checks, prepare and submit required deposit paperwork to the Support Center. Reconcile petty cash transactions monthly, prepare... ...you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent...Daily paidFull timePart timeInternshipWork at officeLocal areaImmediate start
Hajoca Corporation
Tampa, FL2 days ago $15.69 - $25.1 per hour
...Person Well-being Resources ~ Mental Health Resources and Support ~ Pet Benefits Schedule: Full time Shift:... ...Physical Requirements - Pay Range: $15.69 - $25.10 Background Screening Requirement (Florida Law) Certain positions are...Full timeWork experience placementWork at officeLocal areaShift workAdventHealth
Tampa, FL1 day ago- Anywhere Real Estate in Tampa, Florida is seeking a Regional Support Specialist (RSS) to support their Coldwell Banker team. In this role,... ...marketing support. Ideal candidates should have a customer service background, familiarity with social media, and excellent communication...Work at office
$26.55 - $37.86 per hour
...$78,748.80/year This is highly responsible specialized office support work. Bargaining unit position in different departments with the... ...In addition, importance is placed on an employee’s ability to screen and establish priorities on matters being brought to the attention...Work at officeNight shiftRotating shift$49.4k
...receptionist will also provide general office support to the Executive Office with a variety... ...Must pass applicable pre‑employment screening and demonstrate legal authorization to work... ...that includes partners with diverse backgrounds and experiences. People of color, women,...Full timePart timeWork at officeLocal areaMetropolitan Ministries
Tampa, FL2 days ago$19 - $20 per hour
...and providing administrative support to ensure efficient office operations... ...and friendly manner. Answer, screen, and direct incoming phone... ...about the organization to clients, guests, and staff. Handle... ...for this position. Criminal background screening (Local Law Enforcement...Work at officeLocal areaMonday to FridayAfternoon shiftChildren's Network of Hillsborough
Tampa, FL2 days ago- brobstongroup.com - Jobboard seeks individuals for a customer service role in Tampa, Florida. The position requires providing excellent service at the point of sale, assisting with purchases and returns, and maintaining a well-organized sales environment. Ideal candidates...
- ...prepare and submit required deposit paperwork to the Support Center. Reconcile petty cash transactions... ...Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local...Daily paidInternshipWork at officeLocal areaImmediate start
$16 per hour
...first culture, growth opportunities, and supporting local communities we set the stage for... ...as the first point of contact for clients and is very critical in delivering and... .... Certain positions may require Florida Level 2 background screening. Details: Compass GroupHourly payDaily paidFull timePart timeWork at officeLocal areaImmediate startRemote workMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Support Specialist, Background Screening. Be the first to apply!
Related searches
- part time customer representative Tampa, FL
- client engagement specialist Tampa, FL
- customer service specialist Tampa, FL
- online customer service representative Tampa, FL
- bilingual customer service representative spanish english Tampa, FL
- client retention specialist Tampa, FL
- financial customer service representative Tampa, FL
- customer success specialist Tampa, FL
- senior service representative Tampa, FL
- service delivery representative Tampa, FL