Service Engineer

About the role:


The Service Engineer coordinates warranty and billable field services for installation and commissioning of new machines as well as troubleshooting and repairs. Makes decisions on warranty cases and provides technical support to internal and external customers.


Primary Responsibilities:

• Provides technical support to customers.
• Makes warranty decisions on warranty claims in conjunction with the factory and the customers.
• Creates action plans for supporting customer complaints in the field.
• Coordinates evaluation of issues with factory teams, customers, third part shops and WEC teams.
• Executes and supports the evaluation of warranty claims and technical support requests.
• Defines scope of work for repairs in the field and in house.
• Quotes repairs in the field and in house.
• Recommends measures to improve warranty methods, performance and quality of service.
• Participates in joint field service calls with the field service team.
• Keeps and promotes good communication with customers, suppliers, factory teams and team members.
• 20-50% travel

Education:

• Engineering degree or equivalent direct related work experience.

Knowledge / training:

• Knowledge of electric machines, construction and operation
• Understanding of industrial applications for motors and generators
• Reading schematics and mechanical drawings
• Basic Vibration analysis
• Able to use diagnostic tools and equipment
• Intermediate level of MSOffice, required
• Negotiation

Experience:

• 4+ years of relevant work experience is required.

About WEG Electric Corp.


WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more:


We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.