Hotel Front Desk Agent

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Field customer complaints when necessary • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Communicate with housekeeping to make sure guest rooms are ready • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Well-versed in taking telephone calls and handling stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems • High school graduate, GED recipient, or equivalent • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Compensation: $16.50 - $17 hourly

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