Technical Support Analyst

Job Description

Job Description

Our client is seeking an IT Manufacturing Support Specialist to support end users and technology systems at its Anoka facility. This individual will serve as a key member of the IT support team, providing technical troubleshooting, device management, and infrastructure support in a manufacturing environment.

Responsibilities

• Provide onsite and remote technical support for end users in a manufacturing environment.
• Troubleshoot and resolve hardware, software, operating system, mobile device, and networking issues.
• Diagnose and resolve issues related to Windows 10/11, Microsoft 365, iOS devices, and enterprise applications.
• Manage incidents and service requests through successful resolution while meeting service level agreements (SLAs).
• Escalate complex technical issues to senior team members as needed.
• Support device deployment, imaging, and provisioning activities, including PXE boot and SCCM processes.
• Assist with network equipment deployments, infrastructure changes, and connectivity troubleshooting.
• Maintain accurate documentation of support activities, resolutions, and IT asset inventory.
• Create and update knowledge base documentation to improve support efficiency.
• Collaborate with IT leadership and peers to support operational and project-based initiatives.
• Participate in an on-call rotation and provide after-hours support when necessary.

Schedule: Onsite | Monday-Thursday, 6:00 AM-4:30 PM

Training: Approximately two weeks, Monday-Friday, 8:00 AM-4:30 PM

Interested candidates should contact Sally Lander at View phone number on ziprecruiter.com or submit resumes to View email address on ziprecruiter.com(.com).

• 3+ years of IT support experience in a large enterprise environment.
• Experience supporting Windows 10/11, Microsoft 365, and iOS devices.
• Hands-on experience with Active Directory, Azure AD/Entra ID, SCCM, and endpoint management tools.
• Experience with desktop imaging, device deployment, and PXE boot processes.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and general networking concepts.
• Experience supporting network infrastructure deployments and changes.
• Strong troubleshooting and problem-solving skills with the ability to independently resolve technical issues.
• Experience working within a ticketing system environment; Freshservice experience is a plus.
• Strong customer service, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Ability to maintain accurate IT asset records and documentation.
• Ability to meet the physical requirements of an onsite support role.