Guest Services Assistant

Job Description

Job Description

Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody’s life.

The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida.  We are looking for like-minded, dynamic individuals to come and join our team.

ABOUT

The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth.

We are currently seeking full-time Guest Service Assistant(s) to monitor residents at our homeless shelter at the Center for Men in Miami, FL.

Shift(s) available:
7:30AM - 4:00PM
1:00PM - 9:30PM
2:30PM - 11:00PM
11:00PM - 7:30AM 

Including weekends and holidays as needed  

JOB SUMMARY

The Guest Service Assistant (GSA) monitors and oversees residential clients at our Centers. Duties include assisting with new resident orientation; providing general oversight of residents in the absence of management; ensuring that residents perform assigned chores; handling emergencies according to policies and procedures; providing operational support for events such as graduations and luncheons; and, coordinating transportation and/or laundry services for residents.

DUTIES

• Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity
• Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy
• Reports maintenance problems to Supervisor
• Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors
• Handles emergencies according to policies and procedures and notifies management with timely incident reports
• Responds to emails and phone calls in a timely manner, and keeps other staff informed
• Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect
• Assists with orientation for new residents and volunteers
• Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy
• Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned 

REQUIREMENTS

• Requires a high school diploma or GED, some college level coursework in social work or knowledge of addictions and relapse prevention highly preferred
• Must have one (1) year work experience in social services or security-related work
• Must be of good moral character with knowledge of homelessness and addiction issues, and have the ability to lead clients by example
• Must have good communication, computer and organizational skills with knowledge of basic facility maintenance and security
• Must be able to multi-task and make sound decisions in a fair and compassionate manner
• Must have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests
• Must be able to understand, speak, read and write English and carry out oral and written instructions. 

PHYSICAL REQUIREMENTS

• Must be very mobile as sitting, walking, standing, stooping, bending and reaching are required to perform essential job duties
• Must have the ability to lift and/or carry objects weighing up to 25 pounds
• Must be able to see, hear and speak, in order to interact with staff and the general public
• Must be able to move around unassisted as needed to perform essential job duties 

PERKS AND BENEFITS

• Day off for Birthday/Work Anniversary
• Employee Discounts
• Holidays (12)
• Paid Time Off
• Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
• Company Paid Life insurance
• 403b Retirement Plan with 3% match

Only qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.