Customer Service Clerk

Customer Service ClerkStarting Hourly Rate: $15.00, based on experience, interview, and skills testLocation: Cedar Rapids, Coralville, Iowa CityReports to: Customer Service LeaderEmployment Type: Full-Time and Part Time, Non-ExemptAbout New Pioneer Food Co-opNew Pioneer Food Co-op is a community owned, value driven local food marketplace rooted in cooperation, sustainability, and shared success. We exist to strengthen the local food system while creating welcoming spaces for staff, members, and partners to thrive.About the RoleThe Customer Service Clerk supports daily store operations while helping create a welcoming, organized, and positive experience for every customer.This role works across multiple areas of the store including cashiering, stocking, customer assistance, food handling support, and maintaining clean and shopper ready spaces.Customer Service Clerks play an important role in creating a smooth and enjoyable experience from entry to checkout while supporting the overall success of the store team.RequirementsWhat You Will DoProvide friendly, welcoming, and helpful customer service throughout the storeOperate registers accurately while supporting smooth customer flow and checkout experiencesSupport stocking, replenishment, merchandising, and product rotation across departmentsMaintain cleanliness and organization across customer facing areas and workspacesAssist customers with product questions, carry outs, and general store supportSupport food handling, packaging, and preparation tasks as assignedWork collaboratively with team members across departments to support daily operationsWhat Success Looks LikeCustomers feel welcomed, supported, and valued throughout their shopping experienceFront end and store operations remain organized, efficient, and customer focusedProducts and customer facing areas are clean, stocked, and well maintainedTasks are completed consistently with attention to detail and safetyTeam members contribute positively to store culture and operational flowWhat You'll BringCustomer service or retail experience preferredPositive attitude and willingness to support multiple areas of the storeAbility to work in a fast paced and team oriented environmentStrong communication and reliabilityInterest in natural and organic foods preferredAbility to lift up to 50 pounds regularlyFlexible availability including evenings, weekends, and holidaysCompensation & BenefitsThis position offers competitive hourly pay aligned with market benchmarks for similar cooperative retail roles, along with benefits that may include medical, dental, vision, paid time off, staff discounts, and retirement plan options for eligible team members.Why Join New PioneerAt New Pioneer, every role contributes to a shared mission of building stronger communities through food, service, and cooperation.As a Customer Service Clerk, you help create the welcoming and dependable experience our shoppers count on every day.