End User Support Specialist — Secret (Third Shift, On‑Site)

Relocation assistance may be available. Clearance required for start: Yes. Clearance type: Secret. Travel: Yes, 10% of the time. We are looking for experienced End User Support personnel to join our dynamic team on the Third Shift at the Palmdale, CA location. The position is a fully on‑site role with no telecommuting options. Shift time: Monday through Thursday from 9:00 PM to 7:00 AM local time. Responsibilities Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects PCs and terminals to existing data networks and performs basic PC setups. Instructs and assists users in the use of personal computers and networks, investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs. Completes paperwork and other tasks required to satisfy security requirements. Follows all security regulations, guidelines, and processes concerning the installation, maintenance, and retirement of PCs and PC‑related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents. Coordinates with users, service desk, server administrators, network engineers, and IT management. Reviews the trouble ticket queue to identify issues that need to be addressed. Resolves tickets within established SLAs and raises issues requiring management attention. Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. Works with system administrators and other staff to resolve support issues, escalating where appropriate. Participates in new installations, testing, and special projects as needed. May spend portions of the day away from the desk when supporting users and moving equipment. Exhibits good communication skills, an energetic approach, and patience with customers. Utilizes ITIL and ITSM operations knowledge across Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, and Service Level Management. Resolves technical problems and answers queries by telephone in support of internal and/or outside customers’ computer hardware, software, network, and telecommunications systems. Diagnoses, isolates, and analyzes problems utilizing historical database records. Routes calls to product line specialists and maintains and updates records and tracking databases. Alerts management to recurring problems and patterns. Basic Qualifications for Level 1 Master’s or Bachelor’s degree with 0 years of experience; or an Associate’s degree with 2 years of relevant experience; or a High School Diploma with 4 years of relevant experience. Must have a DoD 8140 security certification (e.g., Security+ CE or greater). Current DoD Secret level security clearance (minimum); ability to obtain and maintain a DoD Top Secret clearance is required. Ability to obtain, and maintain, access to Special Programs as a condition of continued employment. Experience with Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods. Basic Qualifications for Level 2 Master’s degree with 0 years of relevant experience; or a Bachelor’s degree with 2 years of relevant experience; or an Associate’s degree with 4 years of relevant experience; or a High School Diploma with 6 years of relevant experience. Must have a DoD 8140 security certification (e.g., Security+ CE or greater). Current DoD Secret level security clearance (minimum); ability to obtain and maintain a DoD Top Secret clearance is required. Ability to obtain, and maintain, access to Special Programs as a condition of continued employment. Experience with Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods. Preferred Qualifications Bachelor’s degree. Active DoD Top Secret, SCI, or SAP/SAR access. 3 years of experience with IT hardware in a classified environment. Microsoft Certifications (MCP, MCSE, or MCSA). Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell. Experience with thin clients. Experience configuring Active Directory user and computer accounts. Cross‑platform experience (Windows, Linux, Solaris, OSX, UNIX, etc.). Experience supporting VMware VDI (Virtual Desktop Infrastructure). Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking. This position may be filled at a higher level based on the qualifications listed above. Benefits We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional healthcare benefits, a 9/80 work schedule, and a generous 401(k) matching program. Primary Level Salary Range: $57,300 – $85,900. Secondary Level Salary Range: $69,000 – $103,400. Employees may be eligible for overtime, shift differential, and discretionary bonuses in addition to base pay. Annual bonuses reward individual contributions and allow employees to share in company results. Vice‑President or Director positions may be eligible for long‑term incentives. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. #J-18808-Ljbffr Northrop Grumman