Luxury AV Service Technician

About the Company

Luxury Residential | Full-Time

About the Role

AV Service Technician

Position Overview

We are seeking a skilled and experienced AV Service Technician to join our team. The ideal candidate brings a passion for technology, a keen eye for detail, and a commitment to delivering exceptional client experiences. You will be responsible for the installation, maintenance, and troubleshooting of advanced AV systems in high-end residential environments.

Responsibilities

• System Maintenance : Perform routine maintenance and diagnostics; resolve technical issues promptly to minimize client downtime.
• Client Service : Deliver excellent client experiences by communicating clearly, understanding client needs, and offering tailored solutions. Conduct demonstrations and training sessions.
• Technical Expertise : Stay current with AV industry trends and technologies. Maintain proficiency with Control4, Crestron Home, Savant, and/or Lutron control systems.
• Documentation : Maintain accurate records of installations, services performed, and client interactions.
• Quality Assurance : Conduct thorough quality checks on all installations and repairs to ensure they meet company standards.
• Team Collaboration : Collaborate closely with sales, design, and project management teams to ensure seamless delivery of AV solutions.

Qualifications

• Education : High school diploma or equivalent required; associate degree or technical certification in electronics, AV technology, or related field preferred.
• Experience : Minimum 3–5 years of AV installation and service experience in luxury residential environments.
• Technical Skills : Proficient in AV system setup including projectors, screens, audio systems, smart home devices, and network configurations. Strong understanding of signal flow, wiring, and AV protocols.
• Customer Focus : Excellent interpersonal and communication skills with the ability to explain complex technical concepts to non-technical clients.
• Problem-Solving : Strong analytical and troubleshooting capabilities with a track record of diagnosing and resolving technical issues efficiently.
• Attention to Detail : Meticulous attention to detail ensuring all installations are both aesthetically pleasing and functionally flawless.
• Physical Requirements : Ability to lift and carry heavy equipment, work in confined spaces, and perform tasks requiring climbing ladders or working at heights.